Ryan Rose
Loves Country Store
Allen ,OK
2027
years of professional experience
Dynamic Operations Manager with a proven track record at Keystone Foodservice, excelling in team leadership and customer service. Enhanced customer satisfaction through effective problem-solving and staff training, achieving a notable reduction in wait times. Skilled in inventory management and health compliance, fostering a productive and motivated work environment.
Work History
Operations Manager
- Monitored equipment functionality, coordinating maintenance to minimize downtime.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Developed training program for new employees, speeding up their integration into team.
- Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service delivery.
- Facilitated team building activities, strengthening cohesion and productivity of team.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Assistant
- Supervised daily operations to ensure compliance with safety and service standards.
- Trained team members on customer service protocols and operational procedures.
- Managed inventory levels, restocking shelves to maintain product availability.
- Resolved customer inquiries and complaints, enhancing overall satisfaction.
- Conducted cash handling and reconciliations during shift changes for accuracy.
- Implemented process improvements that streamlined workflows and increased efficiency.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Shift Leader
2 Years 4 Months- Supervised daily operations to ensure compliance with safety and service standards.
- Trained team members on customer service protocols and operational procedures.
- Managed inventory levels, restocking shelves to maintain product availability.
- Resolved customer inquiries and complaints, enhancing overall satisfaction.
- Conducted cash handling and reconciliations during shift changes for accuracy.
- Implemented process improvements that streamlined workflows and increased efficiency.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Education
No Degree
Skills
Problem-solving
Team leadership
Operations management
Customer service
Employee relations and conflict resolution
Planning and implementation
Staff training
Staff management
Employee motivation
Health and safety compliance
Regulatory compliance
Organizational management
Superb time management skills
Delegation
Customer retention
Performance reporting
Cost control
Timeline
Shift Leader
Loves Country Store
2024.06 - CurrentRead More
Operations Manager
Keystone Foodservice
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Assistant
Loves Country Store
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Seminole State College Seminole, OK
No Degree
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