Ryan Rosenquist

Supervised ramp operations to ensure on-time aircraft departures and arrivals.

• Coordinated team activities to optimize ground service efficiency and safety compliance.
• Trained staff on equipment operation, safety protocols, and customer service standards.
• Implemented process improvements that enhanced cargo handling and turnaround time.
• Monitored performance metrics to identify areas for operational enhancements.
• Conducted safety briefings and audits to uphold regulatory standards and best practices.
• Collaborated with cross-functional teams to resolve issues impacting ramp operations.
• Implemented best practices in ramp supervision to minimize delays and maintain high levels of productivity among staff members.
• Evaluated performance, set schedules and coached ramp agents on work areas.
• Built strong relationships with key stakeholders, such as airport authorities, customs, immigration officials, and other service providers to facilitate smooth operations.
• Enhanced customer satisfaction by addressing passenger concerns promptly and in a professional manner.
• Reduced aircraft turnaround time with meticulous planning, coordination, and communication among the team members.
• Improved ramp safety by conducting regular inspections and implementing updated safety protocols.
• Spearheaded incident investigations to identify root causes and implement corrective actions that prevent future occurrences.
• Evaluated employee performance regularly through periodic reviews that provided constructive feedback aimed at improving skills.
• Coordinated closely with maintenance teams to address any equipment issues promptly, reducing downtime impact on flight schedules.
• Promoted a positive work environment by fostering open communication lines between team members and encouraging professional growth opportunities.
• Kept crew in line with airport, OSHA, TSA, FAA, and other applicable regulations.
• Guided aircraft into and out of parking positions using hand signals.
• Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
• Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
• Connected electrical power unit and hoses to aircraft.
• Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
• Coordinated ground crew activities to complete objectives on schedule.
• Deiced aircraft before takeoff for safety during inclement weather.
• Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
• Trained new employees in areas such as safety procedures or equipment operation.
• Enforced safety standards with crew and handlers, minimizing risks to personnel, equipment and cargo.
• Managed customer complaints with professionalism and good critical thinking skills.
• Determined quantity and orientation of cargo and computed aircraft's center of gravity.
• Supervised day-to-day operations of busy aircraft cargo handling facility.
• Provided detailed training and safety protocol workshops to optimize performance and productivity of crew members.
• Maintained documentation, completed shift paperwork, and submitted information for team payroll.
• Managed team of cargo handlers with focus on maximum productivity and performance.
• Directed personnel to properly stage baggage and execute safe and accurate loading and unloading of cargo.
• Utilized optimum practices for safe, timely loading and unloading of aircraft cargo.