Ryan Rountree
Clearwater,FL
Summary
Seasoned professional with a robust background in mechanical and service management, notably at Harley Davidson Inc. Expert in life cycle project management and client service, achieving substantial profit growth and high customer satisfaction. Excels in diagnosing and repairing complex issues, underscoring a commitment to service quality assurance and technical excellence.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
Work History
Owner
Tree's Cycle Shop
Pinellas Park, FL
10.2017 - Current
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Ensured compliance with applicable laws and regulations related to business operations.
- Assessed vehicles or machinery to accurately diagnose and repair issues.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Installed new or rebuilt engines into vehicles following manufacturer's instructions for installation procedures.
- Provided excellent customer service by responding promptly to client inquiries.
- Consulted with customers to assess needs and propose optimal solutions.
Service Manager
Harley Davidson Inc
Pinellas Park, FL
01.2012 - 11.2017
- Established and enforced clear safety policies to protect workers from injury.
- Designed, fabricated and installed upgrades to improve existing equipment.
- Pitched in to complete various duties during peak periods or employee absences.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
- Provided technical support for hardware and software issues experienced by customers.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Technician
Harley Davidson
Pinellas Park, FL
06.2004 - 06.2012
- Connected electrical wiring to control panels and electric motors.
- Assessed vehicles or machinery to accurately diagnose and repair issues.
- Adjusted vehicle components according to specifications utilizing testing equipment.
- Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Worked effectively in team environments to make the workplace more productive.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Mechanic
Gulf Coast Harley Davidson
St. Petersburg, FL
06.2000 - 10.2004
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Disassembled defective parts to make proper repairs.
Education
GED -
Northeast High School
St. Petersburg, FL 08.1993 - 05.1995
Skills
- Client service
- Service quality assurance
- Mechanical Knowledge
- Diagnostic testing
- Electrical repair
- Maintenance and repairs
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteCertification
- Master of Powertrain (Harley Davidson)
- Master of Electrical (Harley Davidson)
- Master of Technology (Harley Davidson)
Accomplishments
- Supervised team of 17 staff members as a service manager and 6 as a parts manager, concurrently.
- Started independent business
- Maintained loyal client base for 20+ years
- Harley Davidson Master of Technology Certified
- Proprietary program software knowledge such as 360 CAD/CAM
Timeline
Owner
Tree's Cycle Shop
10.2017 - Current
Service Manager
Harley Davidson Inc
01.2012 - 11.2017
Technician
Harley Davidson
06.2004 - 06.2012
Mechanic
Gulf Coast Harley Davidson
06.2000 - 10.2004
GED -
Northeast High School
08.1993 - 05.1995
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