Overview
Work History
Education
Skills
Extra Curricular Activities
Timeline
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Ryan Shepard

Sneads Ferry,NC

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Shepards Wrecker and Garage
Sneads Ferry , NC
08.2023 - Current
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Updated system with order specifics and customer details, preferences, and billing information.

Education

Associates in Cyber Crime Technology - Cyber Security

Cape Fear Community College
Wilmington NC

Skills

  • Complaint resolution
  • Account updating
  • Computer proficiency
  • Email management
  • Strong teamwork
  • Researching
  • Network monitoring
  • Digital forensics
  • Data analysis
  • Scripting languages

Extra Curricular Activities

  • Part of the cyber club at Cape fear
  • Competed on the National Cyber League team along with a couple classmates from the cyber club and placed above UNCW. the first year we ranked #163 out of around 5,000 teams and the 2nd year we competed and placed #283 out of 4894 teams, competing in categories such as network traffic analysis, Log analysis, Forensics, Web application exploitation, enumeration & exploitation, password cracking, OSINT, Scanning and Reconnaissance and Cryptography.

Timeline

Customer Service Representative

Shepards Wrecker and Garage
08.2023 - Current

Associates in Cyber Crime Technology - Cyber Security

Cape Fear Community College

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Ryan Shepard