Ryan Sheppard
Ankeny,Iowa
Summary
Enthusiastic Account Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Motivated to learn, grow and excel in marketing.
Overview
7
7
years of professional experience
Work History
Logistics Account Manager
Worldwide Integrated Supply Chain Solutions
09.2017 - Current
- Managed multiple accounts, ensuring timely delivery of products and maintaining strong relationships with clients.
- Increased client satisfaction by streamlining logistics processes and implementing cost-effective strategies.
- Increase freight visibility opportunities through continued performance
- Develop existing carrier base by building relationships
- Engage in carrier contract rate negotiation
- Book available shipments based on commitment and required needs
- Track inbound/outbound freight
- Resolve issues that arise in the execution of delivering a load
- Research market to locate, secure, and grow new customer base
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Generated over $13.6+ million of revenue
Social Media Marketing Intern
Kohl's Professional Camps
03.2017 - 09.2017
- Enhanced customer database in Hubspot through external research
- Analyzed new social media trends within niche markets
- Educated customer base about company through multiple social media platforms
- Collaborated with team members to help expand marketing channels.
Education
Bachelor of Science - Marketing
Iowa State University
Ames, IA05.2017
Skills
- Relationship development
- MS Office
- Negotiations
- Customer service
- Problem resolution
- Communications
Timeline
Logistics Account Manager
Worldwide Integrated Supply Chain Solutions
09.2017 - Current
Social Media Marketing Intern
Kohl's Professional Camps
03.2017 - 09.2017
Bachelor of Science - Marketing
Iowa State University
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