- Performing with the Des Moines Gay Men’s Chorus
- Kickboxing and staying active
- Volunteering with local LGBTQ and animal rescue organizations
- Traveling and exploring new cultures
Derrek Sutherland
Logistics Account Manager
Des Moines,IA
Summary
Experienced and dependable professional with 15+ years in customer service, with a strong background in logistics account management. Known for sharp communication, confident leadership, and problem-solving skills in fast-paced, high-volume environments. Proven success in managing accounts, coordinating freight, and supporting high-performing teams with professionalism and care. Recognized for effective team collaboration and adaptability to changing needs.
Overview
18
18
years of professional experience
2023
2023
years of post-secondary education
Work History
Logistics Account Manager
Worldwide Logistics
03.2023 - Current
- Manage freight operations and maintain client relationships to ensure timely and accurate delivery of shipments.
- Support internal teams by collaborating across departments to exceed performance expectations.
- Acted as a liaison between clients and internal departments, proactively addressing concerns and fostering open lines of communication.
- Developed customized logistics solutions to meet the unique needs of key accounts, resulting in increased customer loyalty.
Server Trainer
Texas Roadhouse
12.2010 - Current
- Delivered consistent, high-quality service in a fast-paced environment, earning multiple 100% secret shopper scores.
- Trained and mentored new staff using role-play, hands-on instruction, and clear training materials.
- Handled high-stress customer interactions with empathy, professionalism, and a focus on quick resolution.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Training Coordinator
Texas Roadhouse
09.2015 - 08.2017
- Led safety trainings and conducted OSHA-compliant onboarding for new hires.
- Developed and updated training manuals and evaluation tools.
- Boosted employee retention through customized learning strategies and continuous feedback.
- Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
Lead Host
Texas Roadhouse
08.2007 - 10.2010
- Provided welcoming, guest-first service at the front of house.
- Supported management with guest conflict resolution and communication during peak times.
- Handled high-pressure situations calmly and professionally while maintaining composure under stress.
Education
Bachelor of Arts - Psychology, Philosophy
Iowa State University
Ames, IASkills
Customer Relationship Management
Interests
Timeline
Logistics Account Manager
Worldwide Logistics
03.2023 - Current
Training Coordinator
Texas Roadhouse
09.2015 - 08.2017
Server Trainer
Texas Roadhouse
12.2010 - Current
Lead Host
Texas Roadhouse
08.2007 - 10.2010
Bachelor of Arts - Psychology, Philosophy
Iowa State University
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