Ryan Silva
San Antonio,Texas
Summary
Driven and personable individual with excellent communication and interpersonal skills. Demonstrates solid understanding of sales principles and customer relationship management, coupled with proficiency in CRM software and data analysis. Committed to driving sales growth and enhancing customer satisfaction through personalized service.
Overview
4
4
years of professional experience
Work History
Inside Sales Representative
Grainger
San Antonio, TX
08.2023 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Real Estate Agent
Elite Group Realty LLC
San Antonio, TX
02.2021 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated favorable lease terms for clients by leveraging industry knowledge and market trends.
- Developed customized tours of selected properties, ensuring a comprehensive overview of potential living spaces for clients.
Retail Sales Associate
PetSmart
San Antonio, TX
08.2022 - 08.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
Education
Associate of Applied Business - Business
Northwest Vista College
San Antonio, TX06-2021
Skills
- Teamwork
- Customer engagement
- Negotiation
- Product knowledge
- Relationship development
- Adept multi-tasker
- Email and phone etiquette
- Strong organizational skills
Accomplishments
- Surpassed annual quota by 101%.
- Maintained a monthly sales goal of over 103% for 3 months in a row, which led to an award and acknowlegement from my supervisors.
Timeline
Inside Sales Representative
Grainger
08.2023 - Current
Retail Sales Associate
PetSmart
08.2022 - 08.2023
Real Estate Agent
Elite Group Realty LLC
02.2021 - Current
Associate of Applied Business - Business
Northwest Vista College
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