ODALYS RAMIREZ DEVIANA
Bear,DE
Summary
Enthusiastic employee with more than 10 years of experience contributing to client satisfaction and administrative assistant. Well-spoken and friendly with excellent problem-solving skills. Positive team player eager to contribute to team success through hard work. Motivated to learn, grow, and excel to meet companies' goals.
Overview
11
11
years of professional experience
Work History
Inside Sales Representative
Horizon Services Inc.
Newark, DE
07.2023 - Current
- Qualified leads and scheduled appointments for field teams
- Managed inbound sales calls for Horizon Services service inquiries
- Generated leads through cold calling, contributing to pipeline growth.
- Resolved customer questions with clear product information
- Maintained detailed account records and contact logs, ensuring seamless sales process.
- Coordinated with dispatch and operations on scheduling needs
- Adapted to high-pressure situations by effectively juggling several responsibilities.
Billing Specialist
Horizon Services Inc.
Wilmington, DE
05.2022 - 07.2023
- Verify accuracy of invoicing information for multiple entities
- Creation of invoice batches
- Contacted technicians and management to clarify task code discrepancies and verify pricing and warranty information.
- Obtained approvals from OPS Managers for specific invoice criteria from OPS Managers on certain invoice criteria.
- Compiled and processed various financial reports for review
- Setting up memberships, handling extensions and cancellations
- Processing credit card payments as requested.
- Processing adjustment invoices
- Backup to GPS handling as requested.
- Participated in special projects to enhance departmental efficiency and effectiveness as they arise.
- Performed additional duties as required to support team objectives as assigned.
Concierge Representative
Horizon Services Inc.
Newark, DE
03.2021 - 05.2022
- Contact potential prospects by phone and email to generate interest in sales and services.
- Convert interest through calls and/or email into booked appointments.
- Deliver engaging sales and service pitches to potential prospects, facilitating appointment setting.
- Coordinated scheduling of appointments for potential prospects through effective communication.
- Address and respond to inbound calls and emails promptly, enhancing customer experience.
- Executed outbound calls in an organized manner to enhance efficiency.
- Acquired comprehensive knowledge of product and service offerings to assist clients effectively.
Outbound Customer Service Representative
Horizon Services Inc.
Newark, DE
01.2021 - 03.2022
- Conducted outbound calls to existing customers, informing them of new products, discounts, and services to enhance engagement.
- Conducted outbound calls to inform customers about new products and services. to existing customer base to provide them with information on new products, discounts and services.
- Explain the merits of offered service or product to customer in a bid to help them make informed purchasing decisions.
- Addressed customer questions and concerns over the phone, adhering to established policies and procedures to ensure effective resolution.
- Met and surpassed daily productivity goals. Exceeded customer service expectations for positive results.
- Recorded customer information in the database to ensure it is up-to-date. into the company database and ensure that it is updated periodically and accurately.
- Delivered and personalized scripts about services or products during calls, adapting information to facilitate scheduled sales.
Call Center Representative
Horizon Services Inc.
Newark, DE
02.2018 - 01.2020
- Managing large amounts of inbound calls in a timely
- Identifying customers' needs, clarifying information, researching every issue and providing solutions.
- Supplied customers with accurate product and service information to enhance their experience.
- Document all call information according to company SOP's.
- Directed calls to relevant departments for resolution.
- Document all call information according to company SOPs.
- Followed up on customer calls to ensure resolution.
- Research required information using available resources.
Sales Associate
Alex And Ani
Newark, DE
11.2017 - 01.2018
- Be the driving force behind the Alex and Ani message of positive energy.
- Ensures the highest level of client service by assisting clients with concerns and exchanges.
- Monitored task completion to maintain workflow efficiency. and completion of tasks, which contribute to the achievement of the store, company and personal goals.
- Ensured follow-through and completion of tasks contributing to achievement of store, company, and personal goals.
- Communicated client feedback and business trends to store management team, providing actionable recommendations.
- Consistently upholds a neat, clean and organized store and stockroom.
- Implemented brand initiatives to enhance customer engagement. all brand initiatives, building of client database, gift cards and achieved all personal goals.
Lead of Service
Forever 21
Newark, DE
08.2016 - 11.2017
- Facilitated seamless sales transactions and customer service interactions.
- Deliver easy sales and service.
- Monitored front-end operations, responding to each individual situation effectively.
- Monitor front-end operations, respond appropriately to each individually situation.
- Coached peers on operational tasks, reinforcing standards to enhance team performance.
- Maintained a neat and clean area to ensure an inviting environment for customers.
- Adhere to all company policies procedures and safety standards.
- Executed additional responsibilities to support team objectives.
Waitress
The Chicken House
Newark, DE
07.2015 - 08.2016
- Delivered exceptional service experience, enhancing guest satisfaction.
- Created welcoming atmosphere, ensuring guests felt valued and appreciated.
- Serve the guest in an accommodating manner.
- Presented menu, answered questions, and offered tailored food and beverage suggestions.
- Adhere the timing standards for food service.
- Assist in keeping the restaurant clean and safe.
- Followed all cash handling and procedures.
- Arrived at work punctually and dressed in the designated uniform.
Education
High School Diploma -
Newark High School
Newark, DESome College (No Degree) - Human Services
Delaware Technical and Community College
Newark, DESkills
- Lead generation
- Customer support
- Microsoft Office
- Verbal and written communications
- Time management
- Teamwork
- Teamwork
- Continuous Improvement
- Bilingual communication
- Continuous Improvement
Timeline
Inside Sales Representative
Horizon Services Inc.
07.2023 - Current
Billing Specialist
Horizon Services Inc.
05.2022 - 07.2023
Concierge Representative
Horizon Services Inc.
03.2021 - 05.2022
Outbound Customer Service Representative
Horizon Services Inc.
01.2021 - 03.2022
Call Center Representative
Horizon Services Inc.
02.2018 - 01.2020
Sales Associate
Alex And Ani
11.2017 - 01.2018
Lead of Service
Forever 21
08.2016 - 11.2017
Waitress
The Chicken House
07.2015 - 08.2016
High School Diploma -
Newark High School
Some College (No Degree) - Human Services
Delaware Technical and Community College