Ryan Soto
Hermitage,TN
Summary
Dependable U.S. veteran trained in technical support, customer service, and mail/package delivery. Reliable, team-oriented, and efficiently completes tasks. Motivated, and eager to apply time management and organizational skills in various environments. Seeking opportunities and challenges to expand skills and contribute to company growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mail Carrier
USPS
Madison, TN
09.2023 - Current
- Collaborated with fellow carriers for seamless coverage during vacations, illnesses, or other absences to ensure uninterrupted mail delivery service.
- Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
- Monitored weather conditions regularly to adjust delivery routes accordingly.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
- Handled mail and packages with care to prevent damage during delivery.
- Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
IT Support Specialist
U.S. Air Force Active Duty
Fort Walton Beach, FL
05.2019 - 02.2023
- Monitored IT use to maintain compliance with established processes, policies and guidelines.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Developed and maintained strong relations with customers to meet quality expectations.
- Maintained a high level of professionalism and customer service.
- Maintained accurate inventory of owned and new equipment to support availability of replacement parts when needed.
Honor Guard Member
U.S. Air Force Active Duty
Fort Walton Beach, FL
05.2020 - 12.2020
- Lead a 7 man team on 55+ ceremonies for Hurlburt FIeld's Base Honor Guard, performing military honors.
- Used technical expertise and sound military judgment to learn and perform complex procedures.
Package Handler
UPS
Berea, OH
02.2018 - 12.2018
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
Education
High School Diploma -
Berea-Midpark High School
Berea, OH05.2018
Skills
- Friendly, Positive Attitude
- Work Ethic
- Organizational Skills
- Customer Service
- Reliable & Trustworthy
- Safety awareness
- Route Management
- Vehicle loading
Certification
- Security+, CompTIA - 2019
Languages
Spanish
Professional Working
Timeline
Mail Carrier
USPS
09.2023 - Current
Honor Guard Member
U.S. Air Force Active Duty
05.2020 - 12.2020
IT Support Specialist
U.S. Air Force Active Duty
05.2019 - 02.2023
Package Handler
UPS
02.2018 - 12.2018
High School Diploma -
Berea-Midpark High School