Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ryan Soto

Hermitage,TN

Summary

Dependable U.S. veteran trained in technical support, customer service, and mail/package delivery. Reliable, team-oriented, and efficiently completes tasks. Motivated, and eager to apply time management and organizational skills in various environments. Seeking opportunities and challenges to expand skills and contribute to company growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Mail Carrier

USPS
09.2023 - Current
  • Collaborated with fellow carriers for seamless coverage during vacations, illnesses, or other absences to ensure uninterrupted mail delivery service.
  • Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
  • Monitored weather conditions regularly to adjust delivery routes accordingly.
  • Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
  • Handled mail and packages with care to prevent damage during delivery.
  • Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.

IT Support Specialist

U.S. Air Force Active Duty
05.2019 - 02.2023
  • Monitored IT use to maintain compliance with established processes, policies and guidelines.
  • Tackled troubleshooting and problem resolution to support end-user technical issues.
  • Developed and maintained strong relations with customers to meet quality expectations.
  • Maintained a high level of professionalism and customer service.
  • Maintained accurate inventory of owned and new equipment to support availability of replacement parts when needed.

Honor Guard Member

U.S. Air Force Active Duty
05.2020 - 12.2020
  • Lead a 7 man team on 55+ ceremonies for Hurlburt FIeld's Base Honor Guard, performing military honors.
  • Used technical expertise and sound military judgment to learn and perform complex procedures.

Package Handler

UPS
02.2018 - 12.2018
  • Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
  • Collaborated with other movers when loading large equipment to prevent potential accidents.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.

Education

High School Diploma -

Berea-Midpark High School
Berea, OH
05.2018

Skills

  • Friendly, Positive Attitude
  • Work Ethic
  • Organizational Skills
  • Customer Service
  • Reliable & Trustworthy
  • Safety awareness
  • Route Management
  • Vehicle loading

Certification

  • Security+, CompTIA - 2019

Languages

Spanish
Professional Working

Timeline

Mail Carrier

USPS
09.2023 - Current

Honor Guard Member

U.S. Air Force Active Duty
05.2020 - 12.2020

IT Support Specialist

U.S. Air Force Active Duty
05.2019 - 02.2023

Package Handler

UPS
02.2018 - 12.2018

High School Diploma -

Berea-Midpark High School

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Ryan Soto