Ryan Stallworth
Southfield,MI
Summary
Dynamic and results-oriented professional with extensive experience in customer service and payment processing, notably at Buffalo Wild Wings. Excelled in guest engagement and complaint resolution, enhancing customer satisfaction and loyalty. Demonstrated proficiency in multitasking and maintaining a detail-oriented approach, contributing to a significant improvement in operational efficiency. Skilled in both interpersonal communication and accurate financial transactions. Reliable team player with flexibility and strong focus on collaborative success.
Overview
3
3
years of professional experience
Work History
Hostess/Cashier
Buffalo Wild Wings
06.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests.
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
Sales Associate
Spirit Halloween Store
09.2023 - 11.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- This job is seasonal and last for about three months each year.
Sales Associate
Tropical Smoothie
03.2024 - 05.2024
- Prepped food
- Prepared smoothies according to customers specifications
Concessions Cashier
MJR Troy Grand Digital Cinema 16
08.2021 - 03.2023
- Improved customer satisfaction by providing efficient and friendly service at the concession stand.
- Responded to customer complaints to help resolve issues.
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Operated POS systems proficiently for accurate order processing and payment collection.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Supported team members with various needs depending on customer influx and demand.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Consistently provided friendly service to promote better customer engagement.
- Followed advanced COVID-19 safety protocols, keeping customers, and colleagues safe despite pandemic conditions.
- Maintained cleanliness of the concession area, adhering to health and safety regulations.
- Promoted upselling of concession items, resulting in increased revenue for the company.
- Handled cash transactions accurately, ensuring proper accounting and minimal discrepancies.
Education
High School Diploma -
Southfield Arts And Technology
Southfield, MI06-2023
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Detail-oriented
- Greeting guests
- Guest engagement
- Payment processing
- Guest complaint resolution
- Safe food handling
- Food running
- Beverage preparation
Accomplishments
I am an Ambassador with the Girl Scouts of South East Michigan
Timeline
Hostess/Cashier
Buffalo Wild Wings
06.2024 - Current
Sales Associate
Tropical Smoothie
03.2024 - 05.2024
Sales Associate
Spirit Halloween Store
09.2023 - 11.2024
Concessions Cashier
MJR Troy Grand Digital Cinema 16
08.2021 - 03.2023
High School Diploma -
Southfield Arts And Technology
Similar Profiles
Caroline ZierenbergCaroline Zierenberg
Restaurant Hostess/Server at Buffalo Wild Wings, Voodoo Wings, Avenue PubRestaurant Hostess/Server at Buffalo Wild Wings, Voodoo Wings, Avenue Pub
Reyana SchafferReyana Schaffer
Cook at Buffalo Wild WingsCook at Buffalo Wild Wings
Sarah ZeckSarah Zeck
Hostess/Cashier at Buffalo Wild WingsHostess/Cashier at Buffalo Wild Wings