Personal Investing, Following the Media and News, Studying Business Leaders, Running, Golf, Skiing
Ryan Steigerwald
Pittsburgh,PA
Summary
Proactive and customer-focused, excelled at Applebee's by suggestively increasing sales and streamlining to-go operations. A quick learner with strong multitasking abilities, Worked to mastered POS data entry and honed problem-solving skills, ensuring high service quality. Using more initiative and active listening significantly enhanced customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
To Go Specialist, Server
Applebee's Neighborhood Grill & Bar
11.2022 - Current
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Streamlined to-go operations, implementing an organized system for tracking orders.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Utilized POS system to receive and process food and beverage orders.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Supported needs of 20- person wait staff who attended to specific needs of countless customers daily for Applebee's with social relevancy and intentionality.
Kitchen Staff Member
Supremo's Pizzaria
01.2021 - 04.2021
- Followed recipes and chef instructions to prepare food correctly.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Learned other teammates' work tasks to train as backup.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Thrived in a High Stress environment and served on average over a 100 customers a night
Education
Bachelor of Science - Business Administration, Political Science Minor
Washington & Jefferson College
Washington, PA05-2027
Skills
- Strong multitasking
- Initiative-taking
- Quick Learner
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
Interests
Timeline
To Go Specialist, Server
Applebee's Neighborhood Grill & Bar
11.2022 - Current
Kitchen Staff Member
Supremo's Pizzaria
01.2021 - 04.2021
Bachelor of Science - Business Administration, Political Science Minor
Washington & Jefferson College
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