Ryan Stershic
Salem,OR
Summary
Dynamic Director driving performance management and strategic planning. Proven ability to enhance operational processes and build strong relationships, ensuring exceptional team performance and customer satisfaction.
Accomplished leader known for exceptional relationship-building and performance management. Skilled in fostering team collaboration and enhancing client service, dedicated to achieving business objectives and driving operational success.
Experienced with strategic planning and project management. Utilizes leadership skills to drive team performance and operational excellence. Track record of delivering high-impact results through innovative problem-solving and effective communication.
Overview
18
18
years of professional experience
Work History
Director of Fixed Ops
Timber Town Harley Davidson
Salem, OR
09.2021 - Current
- Handled complex customer complaints effectively, ensuring positive outcomes that encouraged continued loyalty and engagement.
- Recruited, trained, and supervised service staff to achieve business objectives.
- Reviewed service reports to uncover specific areas requiring operational improvements.
- Directed a team of technicians, focusing on meeting project deadlines while ensuring superior quality in all work produced.
- Monitored compliance with safety protocols and delivered regular training sessions to equip staff with essential skills for safe equipment operation.
- Coordinated cross-departmental efforts to ensure a streamlined and productive workflow.
- Enhanced client service continuity by addressing potential issues and ensuring effective communication channels.
- Oversaw warranty claims processing, effectively representing customers to guarantee swift and efficient handling of covered repair or replacement requests.
Key Manager
Roth's Fresh Markets
Salem, OR
02.2018 - 09.2021
- Facilitated collaboration among diverse teams to improve operational processes and enhance customer experience.
- Implemented effective merchandising strategies, ensuring optimal product placement and visual presentation to attract customers.
- Supported junior managers in honing leadership abilities while promoting a culture of collaboration within the team.
- Conducted thorough register audits and implemented cleaning and security measures to uphold store standards.
- Resolved customer concerns through innovative problem-solving techniques while adhering to company guidelines.
- Fostered employee engagement by establishing open communication channels and cultivating a supportive work environment.
Maintenance Technician
Comcast Cable Company
Salem, OR
02.2008 - 11.2018
- Diagnosed and resolved issues in cable systems through systematic maintenance and repair procedures.
- Identified and addressed technical equipment issues, ensuring improved service reliability for customers.
- Mentored junior technicians in implementing best practices for safety protocols and equipment handling procedures.
- Established preventive maintenance schedules to enhance system reliability and minimize operational downtime.
- Monitored and organized inventory of tools and parts, facilitating effective resource allocation to support maintenance activities.
- Managed troubleshooting processes during service outages, facilitating prompt actions to safeguard customer satisfaction.
- Utilized analytical skills to address challenges promptly, ensuring minimal oversight.
- Diagnosed equipment failures and executed preventive maintenance protocols.
- Conducted thorough inspections and maintenance of equipment to uphold functionality and reliability.
- Performed advanced repair activities efficiently, prioritizing timely completion to reduce impact on daily workflows.
- Coordinated teamwork efforts to enhance efficiency in completing large-scale repair projects.
Education
High School Diploma -
Riverview
Sarasota, FLSkills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Performance management
- Business strategy
Timeline
Director of Fixed Ops
Timber Town Harley Davidson
09.2021 - Current
Key Manager
Roth's Fresh Markets
02.2018 - 09.2021
Maintenance Technician
Comcast Cable Company
02.2008 - 11.2018
High School Diploma -
Riverview