Ryan Stershic
Salem
Summary
Knowledgeable Service Technician with solid background in diagnosing and repairing complex mechanical issues. Successfully executed maintenance tasks and troubleshooting techniques to ensure optimal equipment performance. Demonstrated technical expertise and problem-solving abilities in fast-paced environments.
Innovative professional known for strong relationship-building and strategic planning skills. Experience in mentoring staff and analyzing market trends to inform operational decisions. Ready to leverage expertise to enhance organizational effectiveness and drive impactful results.
Overview
18
18
years of professional experience
Work History
Director of Fixed Ops
Timber Town Harley Davidson
Salem, OR
09.2025 - Current
- Developed and implemented strategic marketing initiatives to enhance brand visibility and customer engagement.
- Collaborated with cross-functional teams to streamline operations and improve service delivery standards.
- Analyzed market trends and competitor activities to inform strategic decision-making processes.
- Trained and mentored staff on best practices in customer service and sales techniques.
- Resolved customer inquiries efficiently, improving overall client experience.
- Monitored service quality metrics to maintain consistency in operations.
Service Technician
Timber Town Harley Davidson
Salem, OR
09.2021 - Current
- Diagnosed and repaired mechanical issues in motorcycles to ensure optimal performance.
- Conducted routine maintenance checks to enhance safety and reliability of vehicles.
- Collaborated with team members to streamline service workflows and improve turnaround time.
- Trained new technicians on repair processes and best practices for customer service.
- Implemented quality control measures that reduced rework on repairs by enhancing accuracy.
- Developed customer relationships through effective communication and follow-up services.
Key Manager
Roth's Fresh Markets
Salem, OR
02.2019 - 09.2021
- Streamlined supply chain processes, improving delivery schedules and vendor relationships.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Coordinated with cross-functional teams to ensure timely completion of key projects, resulting in successful product launches.
- Built strong relationships with external partners such as vendors or clients contributing positively to overall business growth.
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
Maintenance Technician
Comcast
Sarasota, FL / Salem, OR
02.2008 - 11.2018
- Conducted routine inspections to identify maintenance issues and ensure operational efficiency.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Collaborated with team members to troubleshoot and resolve technical problems in a timely manner.
- Developed and implemented preventative maintenance schedules to enhance equipment reliability.
Education
GED -
Riverview High School
Sarasota, FLSkills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Operations management
- Team management
- Strategies and goals
- Employee development
- Hiring and retention
Timeline
Director of Fixed Ops
Timber Town Harley Davidson
09.2025 - Current
Service Technician
Timber Town Harley Davidson
09.2021 - Current
Key Manager
Roth's Fresh Markets
02.2019 - 09.2021
Maintenance Technician
Comcast
02.2008 - 11.2018
GED -
Riverview High School