Ryan Stottlemire
MOUNT AIRY,MD
Overview
31
31
years of professional experience
Work History
Senior Territory Business Manager
Neogen
Lansing , MI
02.2025 - Current
- Developed territory sales strategies to enhance customer engagement and growth.
- Managed relationships with clients to ensure satisfaction and repeat business.
- Coordinated product demonstrations and training sessions for customers and staff.
- Analyzed market trends to identify opportunities for expanding product reach.
- Collaborated with cross-functional teams to align marketing and sales efforts.
- Executed promotional events to increase brand visibility within the territory.
- Monitored competitor activities to adjust tactics and maintain a competitive edge.
- Provided feedback on product performance to support continuous improvement initiatives.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Established relationships with strategic partners to drive business growth in the territory.
- Reviewed customer feedback surveys and developed action plans accordingly.
- Organized promotional events throughout the region resulting in increased brand awareness.
- Cultivated relationships with existing clients to maximize account retention rates.
- Directed special projects related to expanding product offerings into new markets.
- Performed quarterly reviews of customer accounts to ensure customer satisfaction.
- Created reports on regional sales trends and presented findings to senior management.
- Implemented new processes and procedures for enhanced efficiency of operations within the region.
- Developed regional sales strategies to increase revenue and market share.
- Analyzed competitive data to identify areas of opportunity in the marketplace.
- Collaborated with cross-functional teams to develop innovative solutions for customers' needs.
- Coordinated marketing campaigns throughout the region resulting in increased brand visibility.
- Conducted regular meetings with staff to review performance and discuss new initiatives.
- Assisted lower level sales representatives by providing guidance when needed.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Territory Business Manager
Neogen
Lansing, Michigan
02.2023 - 02.2025
- Developed strong relationships with clients in assigned territory.
- Executed territory plans to maximize product visibility and sales.
- Conducted market research to identify customer needs and trends.
- Collaborated with marketing team on promotional strategies for products.
- Analyzed competitor activities and adjusted strategies accordingly.
- Presented product information at trade shows and community events.
- Developed and implemented sales strategies for assigned territory to reach maximum profitability.
- Established relationships with key decision makers in target accounts to increase market share.
- Conducted quarterly reviews of performance metrics to evaluate success of sales initiatives.
- Monitored competitor activities in order to anticipate any potential threats or opportunities.
- Developed and implemented quality brand promotion and marketing techniques and improved brand awareness according to company expectations.
- Participated in regular meetings with senior leadership team to review progress against goals.
- Resolved customer complaints in a timely manner while striving for customer satisfaction.
- Implemented effective territory plans and leveraged available resources to effectively meet and exceed sales targets.
- Maintained in-depth knowledge of latest product data, customer information and industry changes.
- Evaluated effectiveness of existing processes and procedures on an ongoing basis; proposed changes when needed.
- Created account plans detailing strategies for achieving business objectives.
- Collaborated with cross-functional teams including marketing, operations, finance, and product management to ensure alignment on goals and objectives.
- Boosted market share with clearly defined drivers and tactics as well as strategic use of team capability and resources.
- Generated reports outlining progress against established targets as well as recommendations for improvement.
- Negotiated contracts with vendors to secure best pricing terms while maintaining quality standards.
Route Sales Representative
Ecolab
Frederick, Maryland
12.2018 - 02.2023
- Delivered products to customers on scheduled routes.
- Provided product training and advice to clients.
- Collaborated with team members to enhance service delivery.
- Resolved customer inquiries and addressed service issues promptly.
- Used mobile technology for order tracking and reporting.
- Ensured compliance with safety and sanitation standards.
- Built relationships with customers to promote brand loyalty.
- Promoted positive relationships with customers to maintain consistent sales.
- Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
- Responded quickly to customer inquiries regarding products or services.
- Provided excellent customer service by answering questions and resolving complaints in a professional manner.
- Planned and organized routes within territory to maximize efficiency and time.
- Continuously surpassed sales goals, optimizing profitability, and performance of assigned territory.
- Utilized effective problem solving skills when resolving customer issues.
- Cross-sold additional products to customers depending upon merchandise needs.
- Participated in promotional activities such as special events, trade shows.
- Developed and implemented strategies to increase sales volume.
- Followed safety rules to keep clean driving record with no accidents or incidents.
Inside Sales Manager
The Vincit Group
Chattanooga, Tennessee
08.2015 - 07.2022
- Managed daily sales operations and team performance at a leading consulting firm.
- Developed sales strategies to enhance client engagement and retention efforts.
- Trained and mentored new sales representatives on company products and processes.
- Conducted market research to identify potential clients and industry trends.
- Collaborated with marketing to create promotional materials for client outreach.
- Analyzed customer feedback to improve service delivery and product offerings.
- Facilitated regular team meetings to discuss goals, challenges, and solutions.
- Utilized CRM software to track leads, customer interactions, and sales activities.
- Communicated with repeat customers to build long-term relationships.
- Participated in weekly strategy sessions with executive leadership team to brainstorm new ideas for growth initiatives.
- Assisted in developing promotional campaigns aimed at increasing brand awareness among target audiences.
- Managed a team of 5 inside sales representatives, providing guidance, coaching and training.
- Worked with marketing department to prepare campaigns for lead generation.
- Conducted weekly one-on-one meetings with each inside sales representative to review performance and set individual goals.
- Monitored daily sales activities of the inside sales team members through reports generated from the CRM system.
- Analyzed customer data to identify potential opportunities for growth in new markets.
- Scheduled regular team meetings to discuss current projects, provide updates on progress and share best practices.
- Reported sales metrics to senior management and suggested improvements that could be made to increase the value of collateral.
- Collaborated with marketing department to develop promotional materials that highlighted product features and benefits.
- Fielded customer feedback and complaints.
- Lead inside sales meetings to outline projected goals and marketing campaigns.
- Managed performance and salary reviews.
- Researched competitive products in order to stay informed of market trends and industry developments.
- Developed and implemented effective sales strategies to increase revenue.
- Created detailed proposals outlining product offerings, pricing models, delivery timelines and payment terms.
- Identified areas where processes could be improved within the organization in order to streamline operations.
- Negotiated contracts between customers and vendors while adhering to company policies regarding pricing structures.
- Increased company profit through effective employee training.
- Maintained accurate records of all customer interactions using CRM software.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Supported sales team members to drive growth and development.
- Directed and coordinated products, services and sales activities.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Gained market share in new sales performance through aggressive team training.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
Inside Sales Representative
Ascend One Corporation
Columbia , MD
03.2007 - 08.2015
- Managed customer inquiries through phone and email communications.
- Developed relationships with clients to understand their needs and preferences.
- Maintained accurate customer records in the CRM system for follow-up actions.
- Collaborated with marketing teams to implement promotional campaigns effectively.
- Conducted product demonstrations to showcase features and benefits to potential clients.
- Assisted team members in resolving complex customer issues and inquiries promptly.
- Trained new sales representatives on company policies and sales techniques confidently.
- Analyzed market trends to identify opportunities for product improvement and customer engagement.
- Provided customers with product information, pricing and availability.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Delivered superior customer support to improve account retention rate.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Contacted new and existing customers to discuss product and service solutions.
- Consulted with customers to aid selection and purchase of products that met needs.
- Cross-sold additional products or services based on customer needs.
- Maintained detailed account records and contact logs to facilitate sales process.
- Generated leads through cold calling potential clients.
- Prepared weekly reports summarizing sales activities, forecasts and performance metrics.
- Collaborated with other departments to ensure successful implementation of sales initiatives.
- Contributed ideas for improving internal processes related to sales operations.
- Provided training sessions for new employees on company policies, procedures and best practices.
- Ensured compliance with all applicable laws and regulations related to selling practices.
- Utilized CRM software to track sales progress and communicate with team members.
- Participated in sales training and workshops to improve sales techniques and product knowledge.
- Upsold and cross-sold products to existing customers to maximize revenue.
- Created and submitted detailed sales reports and forecasts to management.
- Reached and exceeded monthly sales targets through effective sales strategies and techniques.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Reduced process lags by training employees on best practices and protocols.
Inside Sales Coordinator
Savings First Mortgage
Owings Mills, Maryland
09.1999 - 02.2007
- Managed communication between clients and loan officers for timely updates.
- Coordinated documentation collection for mortgage applications and processing.
- Assisted in scheduling meetings with clients and internal teams.
- Maintained accurate records of client interactions in CRM system.
- Facilitated training sessions for new sales team members on processes.
- Prepared reports on sales activities and client inquiries for management review.
- Collaborated with underwriting team to ensure smooth application processing.
- Analyzed customer feedback to identify areas of improvement in service delivery.
- Answered customers' questions about products, prices, and availability.
- Educated customers on product features and technical details to highlight benefits.
- Developed and implemented sales strategies to maximize revenue growth.
- Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
- Generated leads per week and pursued appointment opportunities to convert prospects into new customers.
- Maintained accurate records of all customer interactions within the company's CRM system.
- Responded promptly to customer inquiries regarding products, services, availability, delivery times.
- Utilized extensive research skills and highly developed listening talents to effectively resolve customer issues.
- Provided training to new employees on the company's processes related to inside sales operations.
- Generated reports on sales performance metrics such as conversion rates, average order size.
- Identified opportunities for process improvements within the inside sales department.
- Supported sales representatives in the development of new business opportunities.
- Organized events such as webinars or seminars for prospective customers or partners.
- Contacted new and existing customers to discuss how specific products can meet individual needs.
- Effectively communicated with customers and prospects, helping to build lucrative and lasting business partnerships.
- Created presentations and other materials used by the sales team during meetings with clients.
- Assisted in preparing quotations for customers based on their requirements.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Contacted new and existing customers to discuss product and service solutions.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Delivered superior customer support to improve account retention rate.
- Consulted with customers to aid selection and purchase of products that met needs.
- Collaborated with team members to determine strategic sales approaches.
Fire Direction Specialist
US Army
Lawton, Oklahoma
11.1994 - 11.1997
- Coordinated artillery fire support for operational units in various environments.
- Analyzed target data and calculated firing solutions for precision strikes.
- Operated advanced fire control systems to enhance targeting accuracy.
- Trained personnel on fire direction procedures and safety protocols.
- Collaborated with command teams to develop tactical plans for missions.
- Monitored and adjusted artillery positioning based on battlefield conditions.
- Communicated effectively with multiple units during live-fire exercises.
- Managed equipment maintenance to ensure operational readiness of artillery systems.
- Inspected vehicles and equipment and completed basic repairs.
- Maintained fire direction equipment, including radios and computers.
- Evaluated potential targets using intelligence information provided by higher headquarters.
- Responded quickly to requests from forward observers needing immediate fire support assistance.
- Updated tactical situation maps with current location of friendly forces.
- Coordinated with personnel in order to determine target locations and adjust fire missions accordingly.
- Provided technical advice regarding the capabilities of various weapon systems to higher-ranking officers.
- Supervised crewmembers during live-fire exercises in order to ensure safety protocols were followed.
- Ensured that all personnel had a thorough understanding of their roles during each operation or exercise.
- Adhered to safety regulations and standard procedures when operating artillery and explosives.
- Calculated firing data for artillery and mortar weapons.
- Set up radio communication links between team members.
- Developed plans for fire support operations based on mission objectives and weather conditions.
- Prepared detailed reports for all fire missions conducted by the unit.
- Communicated with forward observers in order to verify target coordinates prior to firing missions.
- Erected antennas and used power generators to support communication operations.
- Conducted training sessions for new Fire Direction Specialists on weapon systems, mission planning, and operations procedures.
- Oversaw firing operations and training of artillery crews.
- Monitored battlefield conditions to ensure accuracy of the firing data.
- Assisted in the development of operational plans that included provisions for effective use of available firepower.
- Troubleshot problems related to communications equipment and software applications used in the Fire Direction Center.
- Trained continuously on weaponry, tactics and maneuvers to maintain mission readiness.
- Used technical expertise and sound military judgment to learn and perform complex procedures.
- Inspected and repaired systems to maximize performance.
- Delivered mission-critical support to forward troop positions needing food, equipment and ammunition.
Education
BBA - Business Management
University of Maryland, Baltimore County
Baltimore, MD05-1999
High School Diploma -
Catonsville High School
Catonsville, MD06-1994
Skills
- Sales strategy
- Customer relationship management
- Market analysis
- Product training
- Territory management
- Data analysis
- Team collaboration
- Account retention
- Performance evaluation
- Problem solving
- Effective communication
- Conflict resolution
- Leadership development
- Client engagement
- Contract negotiations
- Competitive analysis
- Territory expansion
- Solution selling
- Client acquisition
- Sales pipeline management
- Key account growth
- Sales presentations
- Sales training
- Competitor analysis
- Operations management
- Sales management
- Key account management
- Teamwork
- Market research
- Task prioritization
- Lead generation
- Business development
- Employee training
- Interpersonal communication
- Employee coaching and mentoring
- Verbal and written communication
- Resource allocation
- Budget management
- Negotiation and conflict resolution
- Computer skills
- Team leadership
- Project planning
- Needs assessment
- Schedule oversight
- Interpersonal skills
- Time management
- Attention to detail
- Relationship building
- Business intelligence
- Customer service
- Multitasking Abilities
- Scheduling and coordinating
- Goal setting
- Positive attitude
- Performance reviewing
- Risk management
Timeline
Senior Territory Business Manager
Neogen
02.2025 - Current
Territory Business Manager
Neogen
02.2023 - 02.2025
Route Sales Representative
Ecolab
12.2018 - 02.2023
Inside Sales Manager
The Vincit Group
08.2015 - 07.2022
Inside Sales Representative
Ascend One Corporation
03.2007 - 08.2015
Inside Sales Coordinator
Savings First Mortgage
09.1999 - 02.2007
Fire Direction Specialist
US Army
11.1994 - 11.1997
BBA - Business Management
University of Maryland, Baltimore County
High School Diploma -
Catonsville High School