Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Surico

Winter Garden,FL

Summary

Hardworking and experienced customer service deliverer with a strong passion for the medical field in college, working towards a nursing degree. Adept in conflict resolution with quick thinking to resolve any issues that arise. Prior schooling involved a phlebotomy license and health science college courses. Firmly upholds company policies while keeping strong confidentiality to sensitive information.

Overview

9
9
years of professional experience

Work History

Specialty beverage Lead/trainer

The Walt Disney Company
08.2018 - Current
  • Understood sales goals, planned and executed regular workload, met department and store sales goals, and engaged guests.
  • Demonstrated service culture that prioritized guest service experience and modeled, trained, and coached expectations to deliver service standards.
  • Processed customer payments and balanced cash drawers.
  • Monitored food quality and freshness throughout the day.
  • Utilized POS system to receive and process orders.
  • Led team onboarding and learning and closed knowledge gaps through training and on-the-job experiences.
  • Provided courteous, friendly service while multitasking in a fast-paced and high volume environment

Associate

Kirklands
08.2017 - 07.2018
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Created promotional materials to advertise products and services.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Shift leader

Farmer Boys
04.2014 - 01.2017
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Education

No Degree - Nursing

Valencia College
Orlando, FL

No Degree - Health Sciences

Wilmington University
New Castle, DE

No Degree - General Studies

Mt San Jacinto College
San Jacinto, CA

Skills

  • Multitasking Abilities
  • Flexible and Adaptable
  • Cultural Awareness
  • MS Office
  • Analytical and Critical Thinking
  • Teamwork and Collaboration

Timeline

Specialty beverage Lead/trainer

The Walt Disney Company
08.2018 - Current

Associate

Kirklands
08.2017 - 07.2018

Shift leader

Farmer Boys
04.2014 - 01.2017

No Degree - Nursing

Valencia College

No Degree - Health Sciences

Wilmington University

No Degree - General Studies

Mt San Jacinto College

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Ryan Surico