Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ryan Symmonds

Upland,CA

Summary

Experienced professional with a motivational style and positive attitude. Adept at engaging students with the material by incorporating different technologies, materials and aids. Proven skills in organizing, multitasking and resolving conflicts.

Overview

14
14
years of professional experience

Work History

Designated Trainer

The Cheesecake Factory
06.2021 - Current
  • Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
  • Developed and improved training courses to increase staff performance and overall training effectiveness.
  • Worked directly under the Training facilitator
  • Provided in-house training to new employees concerning maintenance of standardized training approaches.
  • Evaluated training needs to improve training quality.
  • Provided coaching and mentoring to employees.
  • Established and maintained quality control standards.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring.

Lead Bartender

Olive Garden
10.2017 - 06.2021
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Trained 17 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Followed strict recipes and drink measurements to minimize product used.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Bartender/ Server

Applebees
03.2010 - 09.2017
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Sales Representative

Time Warner Cable
09.2015 - 04.2016
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Recommended complementary purchases to customers, increasing revenue.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Education

Bachelor of Science - International Business Marketing

California State Polytechnic University, Pomona
Pomona, CA
02.2023

Skills

  • Effective Communication
  • Facilitation Techniques
  • Time Management
  • Project Management
  • Interpersonal Skills
  • Conflict Resolution
  • Problem Solving
  • Mentoring Abilities
  • Technical Proficiency
  • Attention to Detail

Accomplishments

    Awarded the rank of Eagle Scout in 2008, the highest achievement attainable in the Scouts BSA (Boy Scouts of America) Program

Timeline

Designated Trainer

The Cheesecake Factory
06.2021 - Current

Lead Bartender

Olive Garden
10.2017 - 06.2021

Sales Representative

Time Warner Cable
09.2015 - 04.2016

Bartender/ Server

Applebees
03.2010 - 09.2017

Bachelor of Science - International Business Marketing

California State Polytechnic University, Pomona

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Ryan Symmonds