Ryan Tamasanis
South Easton,MA
Summary
Dedicated and courteous individual with experience in service writing, customer service issues, tracking and shipping networks, parts specification and ordering, understanding warranty claims processes and importance, ability to organize and prioritize, and communication.
Overview
7
7
years of professional experience
Work History
Parts Specialist
Bob's Ski-doo & Power Center
North Easton, MA
09.2019 - Current
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Maintained accurate records of all inventory transactions in the computer system.
- Organized and labeled parts to ensure easy identification and retrieval.
- Received customer orders and placed them into the system for processing.
- Provided customers with technical advice regarding parts information and availability.
- Assisted customers with product selection based on their needs.
- Processed returns, exchanges, and refunds in a timely manner.
- Monitored stock levels of all products in the storeroom to ensure adequate supply at all times.
- Created purchase orders for new parts when needed by vendors or suppliers.
- Greeted customers and addressed their needs in a professional manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Maintained records of customer interactions and transactions.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Ensured that all customer inquiries were handled promptly and accurately.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Promptly responded to customer inquiries via phone, email or in person.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
Grill Cook
D'Angelo Grilled Sandwiches
North Easton, MA
08.2018 - 08.2019
- Grill cook
- Counter Sales
- Handle phone orders
- Cleaning kitchen and dining area
Chocolatier
Hilliards House
Mansfield, MA
05.2017 - 05.2018
- Ensured quality of chocolate products by monitoring the tempering process.
- Demonstrated expert knowledge of product lines to customers in order to increase sales.
- Maintained a clean and organized work area to ensure food safety standards were met.
- Assisted in packaging and labeling finished products for sale or shipping purposes.
- Monitored inventory levels of supplies necessary for production of chocolates.
Education
High School Diploma -
Oliver Ames High School
North Easton, MA06-2019
Skills
- Shipping and Receiving
- Lean Manufacturing Principles
- Warehouse Operations
- Forecasting and Planning
- Returns Processing
- Sales Support
- Inventory Management
- Problem-Solving Skills
- Verbal and Written Communication
- Customer Education
- Team Collaboration
- Maintenance Schedules
- Coordinating Paperwork
- Friendly and Courteous
Timeline
Parts Specialist
Bob's Ski-doo & Power Center
09.2019 - Current
Grill Cook
D'Angelo Grilled Sandwiches
08.2018 - 08.2019
Chocolatier
Hilliards House
05.2017 - 05.2018
High School Diploma -
Oliver Ames High School
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