Ryan Tayam
Jersey City,NJ
Summary
Well-rounded as an IT Specialist with hardworking skills in network infrastructure, critical data protection, and hardware troubleshooting. Always ensuring upgrades within systems and inventory IT management.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Information Technology Specialist
Federal Bureau of Investigation, FBI
Newark, New Jersey
06.2023 - 09.2026
- Managed network infrastructure for national security and law enforcement
- Responsible for protecting critical data
- Responsible for maintaining inventory
- Upgraded and tested systems
- Troubleshoot critical hardware
Service Desk/Technical Support Associate
New York Dept. of Social Services
New York, New York
02.2021 - 06.2023
- Communicated with end users to help them with questions, diagnosing, and troubleshooting support
- Resolved application support issues such as case unlocks, unrests, and activity removal
- Performed password resets
- Provided vendor repair assistance
Education
Master of Science - Cyber Security
New Jersey Institute of Technology
Newark, NJ05-2023
Bachelor of Science - Information Technology
New Jersey Institute of Technology
Newark, NJ05-2022
Skills
- Network infrastructure
- Critical data protection
- System upgrades
- Hardware troubleshooting
- IT inventory management
- Customer relationship management
Certification
- CompTIA Security+ (Plus)
- Cisco Certified Network Associate (CCNA)
- CompTIA Network+ (Plus)
- Certified Ethical Hacker (CEH)
- Certified Information Systems Security Professional (CISSP)
Timeline
Information Technology Specialist
Federal Bureau of Investigation, FBI
06.2023 - 09.2026
Service Desk/Technical Support Associate
New York Dept. of Social Services
02.2021 - 06.2023
Master of Science - Cyber Security
New Jersey Institute of Technology
Bachelor of Science - Information Technology
New Jersey Institute of Technology