Ryan Tearney
Germantown,WI
Summary
Performance-driving individual adept at aligning organizational objectives to facilitate team work, high-quality, on-time service and long-term customer loyalty.
Overview
7
7
years of professional experience
Work History
Director
Chick-fil-A
12.2021 - Current
- Worked with multiple departments to launch new products
- Communicate and teach new products to the team to increase sales
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Managed a store of 50 employees to reach and maintain profitability
Manager
Chick-fil-A
08.2020 - 12.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Team Lead
Chick-fil-A
06.2020 - 08.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Team Member
Chick-fil-A
05.2017 - 06.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
Education
Bachelor of Arts - Leadership
Southwestern Assemblies of God University
Waxahachie, TX05.2019
Bachelor of Arts - Communications
University of Wisconsin - Green Bay
Green Bay, WI05.2016
Skills
- Costumer Service
- Collaborative
- Business Growth Initiatives
- Hiring and Onboarding
- Sales Promotion
- Project Management
Timeline
Director
Chick-fil-A
12.2021 - Current
Manager
Chick-fil-A
08.2020 - 12.2021
Team Lead
Chick-fil-A
06.2020 - 08.2020
Team Member
Chick-fil-A
05.2017 - 06.2019
Bachelor of Arts - Leadership
Southwestern Assemblies of God University
Bachelor of Arts - Communications
University of Wisconsin - Green Bay
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