RYAN TRAPP

Motivated RV sales consultant with strong sales, customer relationship, and service skills.

• Skilled in identifying customer needs, presenting RV options, handling objections, discussing pricing, and closing sales.
• Knowledgeable in motorhomes, travel trailers, fifth wheels, toy haulers, and RV features.
• Strong at building trust, generating leads, following up consistently, and turning prospects into repeat customers.
• Committed to meeting sales goals while representing dealership with professionalism and integrity.
• Worked to meet and exceed monthly and annual sales goals.
• Built customer relationships to understand travel needs, lifestyle, and budget.
• Presented and demonstrated RV models, features, options, and benefits.
• Negotiated pricing, trade-in values, and sales terms to close profitable deals.
• Generated new business through walk-in traffic, phone inquiries, internet leads, and referrals.
• Maintained regular communication and follow-up with prospects to support purchasing decisions and improve conversion rates.
• Educated customers on RV ownership, features, warranties, and dealership services.
• Collaborated with finance, management, and service teams to support smooth buying experience.
• Drove repeat business and referrals through strong customer service and support sales growth.
• Professional strengths include confident, personable, and persuasive sales style.
• Strong ability to connect with customers and earn trust.
• Self-motivated with competitive drive to succeed.
• Excellent communication and relationship-building skills.
• Strong closing ability and determination to overcome objections.
• Professional appearance, positive attitude, and dependable work ethic.
• Managed daily RV sales floor activity and supported team operations.
• Helped customers select RV units, review pricing, and compare features.
• Managed financing paperwork with lenders and dealership office.

• Presented RV features, floor plans, and campground accessories to buyers.
• Explained financing options, warranty coverage, and protection plans.
• Greeted Camping World customers and identified RV needs and preferences.
• Qualified sales leads using CRM records and follow-up notes.

• Drove 2016 net profit increase of $225K year over year with 35% revenue growth.
• Exceeded ancillary sales revenue target by 20% in 2016.
• Aligned, implemented, and drove regional sales plan in line with corporate objectives and goals.
• Led regional sales activities across all segments.
• Facilitated revenue growth across regional sales territories through strategic support and collaboration.
• Managed operations, marketing efforts, and employee productivity and growth across $5 million area.
• Directed up to 9 locations with up to 35 direct reports.
• Built cohesive, high-performing team by identifying, sponsoring, and coaching talent.
• Adapted strategies for diverse client groups and modified practices to meet business needs.
• Managed fleet of 750 vehicles to ensure operational readiness and cost efficiency.
• Delivered top-tier performance within large matrixed organization with strong quality standards.

• Developed and implemented action plan to enhance employee engagement, manager effectiveness, and foster inclusion.
• Completed performance reviews on Management Trainees, Managers, and Sales and Service Associate; held meetings with the individuals to discuss strengths and weaknesses.
• Completed sales calls with Managers and Management Trainees in order to further their development.
• Conducted monthly staff meetings to motivate employees and inform them of business operations.
• Resolved customer service issues escalated by Managers and Management Trainees.
• Managed and coordinated all customer reservations and pickups at the service center.
• Maintained a high level of customer service such that the Net Promoter Score for the store stayed at or above the location's goal.

• Oversaw branch operations to drive productivity, profitability, and customer satisfaction.
• Supervised the daily activities of the office (fleet, utilization, depreciation, reservations, schedules, etc.).
• Facilitated new business development through proactive sales calls.
• Collaborated with branch manager on operational discussions and updates.

• Achieved individual sales and customer service goals, contributing to overall branch performance.
• Increased sales through targeted marketing efforts to referral sources like body shops and car dealerships.
• Maximized margin by upselling customers to higher-priced services and ancillary products.
• Safeguarded company assets by enforcing compliance with company policies.
• Provided support for the branch's business plan by assisting the location manager with billing issues and processing payments.