Ryan Vandermer
San Bernardino,California
Summary
Motivated Table Games Supervisor offering 24 years in casino business and gaming management. Seamlessly balances dealer supervision with promoting enjoyable patron experiences.
Overview
25
25
years of professional experience
Work History
Table Games Supervisor
Yaamava Casino
05.2016 - Current
- Interact with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Monitor chips purchases, table inventories and player win ratios.
- Oversee area games to maintain security and compliance.
- Watch closely to catch errors and notified surveillance of irregularities.
- Train employees in procedures, compliance standards and strategies for accomplishing objectives.
- Monitor game operations to enforce house rules as well as tribal, state and federal regulations.
Poker Dealer
Yaamava Casino
09.2000 - 05.2016
- Maintain fast, smooth game pace by efficiently handling chips, money, and cards.
- Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play.
- Inspect equipment and card decks prior to dealing and monitor individual players to verify adherence to rules and fair gameplay.
- Use strong understanding of poker rules and regulations to deal cards accordingly while encouraging fast-paced and congenial gaming among patrons.
Customer Service Representative (Guest Services)
Yaamava Casino
03.1999 - 09.2000
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or want.
Education
High School Diploma -
Cajon High School
San Bernardino, CA06.1997
Skills
- Customer Retention
- Guest Relations
- Compliance Requirements
- Resolving Complaints
- Communication
- Complex Problem-Solving
- Observing Operations
Accomplishments
Since being hired at Yaamava Casino, I have received employee of the month twice, and employee of the year while working in the Guest Services department. I have received employee of the month once as a poker dealer and once as a Table Games Supervisor.
Timeline
Table Games Supervisor
Yaamava Casino
05.2016 - Current
Poker Dealer
Yaamava Casino
09.2000 - 05.2016
Customer Service Representative (Guest Services)
Yaamava Casino
03.1999 - 09.2000
High School Diploma -
Cajon High School
Similar Profiles
Vanessa KeelyVanessa Keely
Front Line Cashier at Yaamava CasinoFront Line Cashier at Yaamava Casino
Giovanni RinconGiovanni Rincon
Sous Chef at Yaamava CasinoSous Chef at Yaamava Casino
Kerry EdwardsKerry Edwards
Barista at Yaamava CasinoBarista at Yaamava Casino