Ryan Wagner
Altamonte Springs
Summary
Experienced account management professional with strong track record in client relations, strategic planning, and revenue growth. Known for fostering team collaboration and achieving results, adaptable to changing business needs. Skilled in relationship building, negotiation, and project management. Recognized for reliability, effective communication, and problem-solving abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Key Account Manager
R+L Global Logistics
Lake Mary, FL
05.2022 - Current
- Manage and grow a portfolio of key accounts, serving as primary contact for pricing, service, and long-term partnership strategy.
- Increased average gross margin by 22% through rate optimization, lane analysis, and targeted expansion.
- Drive retention and revenue growth by identifying service opportunities and presenting insights to stakeholders.
- Lead contract renewals, resolve escalations, and collaborate with operations, pricing, and technology teams.
- Selected for and completed a 6-month Leadership Development Program.
Sales Development Specialist
Circle Logistics
Orlando, FL
03.2021 - 04.2022
- Increased account profitability by 12% through targeted process improvements and effective pricing strategies.
- Implemented and maintained a robust sales pipeline in HubSpot CRM to streamline sales operations and improve efficiency.
- Developed targeted outreach strategies to generate qualified leads and enhance sales pipeline efficiency.
Sales Agent
Sykes
DeLand, FL
08.2020 - 02.2021
- Delivered customer support while identifying upsell opportunities and explaining payment software solutions.
- Managed customer inquiries through multiple communication channels, ensuring prompt and effective resolutions.
- Developed product knowledge to effectively address client needs and enhance customer satisfaction.
Education
Associate of Arts -
Tallahassee Community College
Tallahassee, FL 05-2023
Skills
- Business Development
- Data-driven decision making
- Contract Negotiation
- CRM & Pipeline Management
- Margin Optimization
- Executive Communication
- Cross-Functional Collaboration
Affiliations
- Transportation Intermediaries Association (TIA) – Member
- National Association of Sales Professionals (NASP) – Member
Certification
- CSP - Certified Sales Professional
- TIA - Transportation Intermediaries Association
Timeline
Key Account Manager
R+L Global Logistics
05.2022 - Current
Sales Development Specialist
Circle Logistics
03.2021 - 04.2022
Sales Agent
Sykes
08.2020 - 02.2021
Associate of Arts -
Tallahassee Community College