Ryan Wallsinger
San Antonio
Summary
Sales Professional with 16 years of experience in driving revenue growth through exceptional customer engagement and needs assessment. Demonstrated success in highlighting service features, preparing detailed sales order forms, and generating insightful reports. Skilled in overcoming objections to enhance sales opportunities and consistently exceed targets. Aiming to leverage expertise in a challenging role that fosters client relationships and promotes business expansion.
Overview
17
17
years of professional experience
Work History
Auto Claims Adjuster Non-Injury
USAA - P&C Auto Insurance
San Antonio
08.2025 - Current
- Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
- Managed multiple cases simultaneously while meeting established deadlines.
- Analyzed policy language to ensure compliance with state regulations and company policies.
- Developed strategies for minimizing claim costs while ensuring customer satisfaction.
- Provided exceptional customer service, addressing concerns and questions promptly.
- Utilized claims software and databases for tracking and managing active claims.
- Communicated effectively with policyholders, explaining claim processes and decisions clearly.
- Utilized resources and prior experience in industry to determine if claims should be approved for payment or denied.
- Assisted in training new adjusters on company procedures and best practices.
- Managed case files and documented claim activities in the system accurately.
- Collaborated with policyholders to gather accident details and documentation.
Realtor
Keller Williams Heritage
San Antonio
01.2009 - Current
- Generated leads through networking activities, cold calling prospects, referrals.
- Analyzed financial data such as income statements and tax returns to determine affordability levels for potential buyers.
- Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
- Researched and determined competitive market price.
- Executed marketing efforts via cold calling, postcard mailings and door knocking,
- Promoted sales through advertising, open houses and Multiple Listing Services.
- Verified accuracy of documentation and fund disbursements for sales.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Pushed through objectives, persuading clients to purchase by applying advanced sales techniques.
- Advised clients on market trends and local real estate conditions, helping them make informed decisions.
- Prospected potential customers by cold calling businesses and individuals to introduce products and services.
- Developed financial plans and strategies to meet client needs.
- Coordinated the development of innovative solutions for client needs.
- Designed budgets for various projects based on client needs.
Partner
HEB Grocery Store
San Antonio
10.2017 - 05.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
Mechanic
JW Marriott
San Antonio
10.2010 - 05.2015
- Provided customer service to ensure satisfaction throughout their dining experience.
- Assisted in training new hospitality workers on proper procedures for providing quality customer service.
- Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
- Tested components with appropriate instruments to ensure proper operation.
- Maintained accurate records of work performed in accordance with company standards.
- Explained technical diagnoses and needed repairs to non-mechanical individuals who lack technical knowledge.
- Assisted fellow mechanics when necessary during complex repairs.
- Connected electrical wiring to control panels and electric motors.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
Education
Insurance
Kaplan Financial
San Antonio, TX10-2025
High School Diploma -
Moanalua High School
Honolulu, HI05-2003
Some College (No Degree) - Basics
Leeward Community College
Pearl City, HISkills
- Task prioritization
- Claims analysis
- Case management
- Documentation accuracy
- Conflict resolution
- Auto parts identification
- Claim investigation
- Claims settlement
- Time management abilities
- Client Relations
- Inbound and Outbound Calling
- Complaint Resolution
- Positive and Professional
Timeline
Auto Claims Adjuster Non-Injury
USAA - P&C Auto Insurance
08.2025 - Current
Partner
HEB Grocery Store
10.2017 - 05.2020
Mechanic
JW Marriott
10.2010 - 05.2015
Realtor
Keller Williams Heritage
01.2009 - Current
High School Diploma -
Moanalua High School
Some College (No Degree) - Basics
Leeward Community College
Insurance
Kaplan Financial