
Proven sales manager known for achieving high volume sales goals through strategic planning and effective team leadership. Skilled in resolving customer service challenges and driving program success. A proven recruiter of top talent and career path planning for successful succession planning.
Drive a high volume sales floor on a daily basis.
Develop high performing sales team through coaching and leading by example
Make buying and trading decisions for all types of items to include but not limitied to gold, diamonds, watches, silver jewelery, silver flatware, and coins.
Plan and deliver full staff meetings.
Developed and grown a care plan program through Jewelers Mutual that is now $600,000 in annual sales.
Handles most customer service issues and finds the best resolution for the guest and the company.
Gives input on vendor purchases and merchandising the store
Drove high performing sales floor on a daily basis.
Recruited, trained and developed top performing sales teams.
Managed payroll.
Helped deliver and teach company training courses.
Resolved customer service issues for multiple stores
Recruited and developed new markets (Raleigh, Indianapolis, Spotsylvania MD)
Helped deliver training at Managers Meetings during my DMT years.
Drive daily sales on a 30,000 sqft sales floor.
Recruited, hired, and trained staffs of 60-80 employees during seasonal months.
Managed a large inventory including sales floor and warehouse locations.
Drive high performance in care plan sales.
Manage a large payroll
Drive top performance during Going out of Buisness sale.
Team Building
Training Sales Skills
Developing Career Paths
Achieving Goals through strategic planning
Diamond Certified through DCA