Ryan Watkins

• Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
• Promoted a positive work culture by fostering open communication channels among team members.
• Trained new staff members on company policies and center expectations.
• Managed budgets and resources effectively, ensuring profitability of the service center.
• Maintained a safe working environment by enforcing strict safety protocols and guidelines.
• Answered customers' questions regarding products, prices, and availability.
• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Used CRM software to maintain detailed contact logs and account records.
• Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
• Leveraged OSHA standards as a basis for developing effective safety protocols tailored to organizational needs.

• Process orders placed by customers
• Manage particular accounts
• Resolve customer issues
• Purchase specific items
• Operate walk in counter sales
• Consulted with customers to aid selection and purchase of products that met needs.
• Liaised between outside sales representatives and accounts to optimize customer service.
• Cultivated and strengthened customer relationships to drive revenue growth.
• Expedited customer orders for quick delivery and to promote satisfaction.
• Operated register, handled cash and processed credit card transactions.

• Delivered rush merchandise on tight schedules to meet customer targets.
• Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
• Utilized street maps to plan and determine most efficient routes.
• Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
• Used pallet jacks to move items to and from warehouse locations.
• Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
• Received deliveries, scanned packages and updated orders in internal database.
• Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.

• Stocked customer service stations with paper products or beverage preparation items.
• Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Collected payments and provided accurate change.
• Gave samples of popular coffee and tea blends to create sales opportunities.
• Supported highest standards of conduct and service to support company reputation.
• Maintained calm demeanor during high-volume periods and special events.
• Followed health, safety and sanitation guidelines to pass state inspections.
• Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
• Addressed and resolved customer concerns to maintain brand loyalty.
• Prepared and served coffee, espresso drinks, blended coffees and teas.

*Acquired current job from building a relationship at Starbucks with the owner of Modern Fasteners Inc.