Ryan Williams
North Highlands
Summary
Results-driven Collections Manager with 14+ years of experience in commercial, medical, and third-party collections.
Proven track record of recovering high-value accounts, leading collection teams, and maintaining full compliance with
FDCPA, FCRA, and TCPA regulations. Recognized 50+ times for top performance and revenue recovery excellence.
Overview
16
16
years of professional experience
Work History
Delivery Driver
Jet delivery
Sacramento, CA
10.2025 - Current
- Delivery through company that drives for Amazon, customer service.
Collections Specialist
Pacific Parks Landscaping
Auburn, CA
10.2024 - 01.2025
- Manage business and personal account collections, ensuring timely recovery of outstanding balances.
- Negotiate structured repayment plans while maintaining long-term client relationships.
- Maintain strict compliance with federal and state regulations.
Collections Manager
Independence Capital Recovery
Boston, NY
06.2024 - 10.2024
- Oversee collection strategy and performance for assigned portfolios.
- Coach and support team members to improve recovery rates.
- Monitor compliance standards and operational efficiency.
Collections Manager
Universal Recovery Corp
Rancho Cordova, CA
07.2010 - 02.2024
- Managed commercial and medical collections portfolios.
- Recovered delinquent accounts through negotiation, skip tracing, and legal judgment enforcement.
- Consistently exceeded monthly recovery targets.
- Awarded Employee/Collector of the Month 50+ times for top performance.
- Trained and mentored new collection agents.
Education
Psychology - Two years of college
California State University-Northridge
Los Angeles, CA08.2009
High school diploma - undefined
Jesuit
Carmichael, CA08.2007
Associate's degree - undefined
High school diploma or GED - undefined
Skills
- Commercial & Medical Collections
- Judgment & Skip Tracing
- B2B & 3rd Party Collections
- Credit Analysis
- FDCPA / FCRA / TCPA Compliance
- Negotiation & Conflict Resolution
- Team Leadership & Coaching
- Accounts Receivable & Payable
- ERP & CRM Systems
- GAAP Knowledge
- Customer Service
- Conflict Management
Timeline
Delivery Driver
Jet delivery
10.2025 - Current
Collections Specialist
Pacific Parks Landscaping
10.2024 - 01.2025
Collections Manager
Independence Capital Recovery
06.2024 - 10.2024
Collections Manager
Universal Recovery Corp
07.2010 - 02.2024
Psychology - Two years of college
California State University-Northridge
High school diploma - undefined
Jesuit