Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Ryan Willis

Winter Haven

Summary

Dynamic Field Technician with a proven track record at Orange Industrial Services, excelling in hydroblasting and diesel equipment. Recognized for enhancing customer satisfaction through effective problem-solving and meticulous equipment maintenance. Adept at training new hires, fostering a collaborative environment, and ensuring compliance with regulatory requirements.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Field Technician

Orange Industrial Services
05.2023 - Current
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Minimized potential hazards through adherence to safety guidelines during all field assignments.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Identified potential problems and prevented equipment failure through performing regular equipment inspections.
  • Assisted in training new hires on company protocol, increasing overall productivity within the department.
  • Delivered high-quality work by diligently following standard operating procedures.

Shift Leader

Firehouse Subs
02.2022 - 05.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with manager to maintain consistent standards within the company, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.

Education

No Degree - Associates Degree

South Florida State College
Avon Park, FL

High School Diploma -

New Beginnings High School
Fort Meade, FL
06-2022

Skills

  • Field operations
  • Workplace safety
  • Professional communication
  • Data collection
  • Safety management
  • Equipment maintenance
  • Regulatory requirements
  • Preventative maintenance
  • Problem-solving
  • Attention to detail

Accomplishments

  • Safely operate Lull forklift, forklift, and highreach.

Certification

Florida Phosphate Producers/OSHA expires 5/2025

Timeline

Field Technician

Orange Industrial Services
05.2023 - Current

Shift Leader

Firehouse Subs
02.2022 - 05.2023

No Degree - Associates Degree

South Florida State College

High School Diploma -

New Beginnings High School

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Ryan Willis