Ryan Winters
Matteson,IL
Summary
Experienced server/bartender with over 10 years in the hospitality industry. Proven track record in problem-solving and enhancing customer satisfaction. Dependable and dedicated employee seeking a server/bartender position to utilize excellent communication skills and sound judgment for outstanding service.
Overview
10
10
years of professional experience
Work History
Bartender/Server
Nikos
03.2022 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Server Bartender
Barlouie
08.2017 - 03.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Bartender
Miller's Ale House
08.2015 - 09.2017
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
Associate of Science - Business Administration
Robert Morris College
Chicago, IL06.2023
Skills
- Outstanding Customer Service
- Anticipating Guest Needs
- Patron Rapport
- Teamwork and Professionalism
Timeline
Bartender/Server
Nikos
03.2022 - Current
Server Bartender
Barlouie
08.2017 - 03.2020
Bartender
Miller's Ale House
08.2015 - 09.2017
Associate of Science - Business Administration
Robert Morris College