Ryan Woodward
Tallahassee,FL
Summary
Professional with background in online customer support and keen eye for optimizing user interactions. Known for efficient resolution of customer issues and enhancing user satisfaction. Strong collaborator with results-driven mindset, adaptable to evolving needs, and skilled in written communication and multitasking.
Overview
25
25
years of professional experience
Work History
Chat Specialist
Capital City Bank
05.2018 - Current
- Provided exceptional customer support via chat, ensuring timely and accurate responses to inquiries.
- Resolved client issues effectively, enhancing overall customer satisfaction and engagement.
- Collaborated with team members to streamline chat processes, improving response times and client experience.
- Handled sensitive situations professionally, maintaining confidentiality and demonstrating emotional intelligence during chats.
- Identified trends in customer issues, providing feedback to management for process improvements or product enhancements.
- Promoted and sold financial products including credit cards, personal loans, and business accounts to new and existing clients.
Self Storage Manager
Archer Road Self Storage
02.2001 - 04.2024
- Oversaw daily operations of self-storage facility, ensuring optimal site performance and customer satisfaction.
- Developed and implemented security protocols to safeguard customer belongings and enhance facility safety.
- Trained and mentored staff on operational procedures, improving team efficiency and service quality.
- Managed inventory control processes for storage units, maintaining accurate records and maximizing space utilization.
Financial Crimes Specialist
Capital City Bank
05.2014 - 05.2018
- Investigated suspicious transactions to identify potential financial crimes and mitigate risks.
- Collaborated with law enforcement agencies to gather evidence for fraud-related cases.
- Analyzed patterns in customer behavior to detect and prevent fraudulent activity.
- Developed training materials for staff on compliance procedures and fraud detection techniques.
Market Leader
Capital City Bank
11.2009 - 05.2014
- Developed and implemented strategic marketing plans to enhance brand awareness and customer engagement.
- Analyzed market trends and competitor strategies to identify growth opportunities for product offerings.
- Collaborated with cross-functional teams to launch new financial products, ensuring alignment with market demands.
- Led training sessions for sales staff on effective marketing techniques and product knowledge to improve performance.
Personal Banker II
Capital City Bank
05.2007 - 11.2009
- Cultivated strong client relationships to enhance customer satisfaction and loyalty.
- Analyzed financial needs to recommend appropriate banking products and services.
- Processed loan applications, ensuring compliance with regulations and bank policies.
- Trained new staff on operational procedures and customer service standards.
Executive Chef
Cabana Cove
07.2005 - 01.2006
- Directed kitchen operations, ensuring high-quality food production and presentation standards.
- Developed seasonal menus featuring local ingredients, enhancing customer satisfaction and dining experience.
- Implemented cost-control measures, optimizing inventory management and reducing waste.
- Trained and mentored culinary staff, fostering skill development and teamwork in fast-paced environment.
Education
No Degree - Business
Santa Fe College
Gainesville, Florida, FLAssociate of Science - Culinary Arts
Le Cordon Bleu
Atlanta, GA07-2005
Skills
- Customer support
- Issue resolution
- Process improvement
- Emotional intelligence
- Cost control measures
- Teamwork
Accomplishments
Capital City Bank Employee of the Month (June 2009)
Capital City Bank Career Camp 3 (2013)
Timeline
Chat Specialist
Capital City Bank
05.2018 - Current
Financial Crimes Specialist
Capital City Bank
05.2014 - 05.2018
Market Leader
Capital City Bank
11.2009 - 05.2014
Personal Banker II
Capital City Bank
05.2007 - 11.2009
Executive Chef
Cabana Cove
07.2005 - 01.2006
Self Storage Manager
Archer Road Self Storage
02.2001 - 04.2024
No Degree - Business
Santa Fe College
Associate of Science - Culinary Arts
Le Cordon Bleu