Angelica Morales
Hollywood,FL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Chat Specialist
Xfinity Comcast
04.2018 - 01.2020
- Supported sales initiatives by up-selling or cross-selling relevant products/services where appropriate within the context of the chat conversation.
- Exceeded performance metrics consistently by maintaining a high level of productivity and quality assurance in chat interactions.
- Managed escalated cases effectively, collaborating with relevant departments for prompt resolutions.
- Ensured compliance with data privacy regulations while collecting necessary customer information during chat interactions.
- Retained dissatisfied customers by offering tailored solutions based on their individual needs during the chats.
Front Desk Receptionist
Soto & Castillo Dental Care
01.2020 - 12.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Pharmacy Technician Specialist
Walgreen's Pharmacy
02.2021 - 12.2022
- Enhanced patient care by accurately filling prescriptions and providing medication counseling.
- Provided prompt assistance to healthcare providers, fostering positive relationships between pharmacies and medical teams.
- Participated in continuing education programs to stay current on industry trends, regulations, and best practices.
- Utilized pharmacy software proficiently to input prescription information quickly while maintaining attention to detail.
Customer Service Representative
Spine Wellness Centers Of America
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Associate of Science - Nursing
Broward College
Fort Lauderdale, FL06.2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Customer Relations
- Problem Resolution
- Live chat support
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Spine Wellness Centers Of America
10.2022 - Current
Pharmacy Technician Specialist
Walgreen's Pharmacy
02.2021 - 12.2022
Front Desk Receptionist
Soto & Castillo Dental Care
01.2020 - 12.2021
Chat Specialist
Xfinity Comcast
04.2018 - 01.2020
Associate of Science - Nursing
Broward College