Shpetim Cami
Fort Lauderdale
Summary
IT Support & Network Technician with 7+ years of hands-on experience in ISP support, fiber optic installation, structured cabling, and network troubleshooting. Strong background in diagnosing connectivity issues, configuring network equipment, and supporting residential/enterprise environments. Experienced with ticketing systems, CCTV installation, customer support, and smart-home devices. Skilled at independently resolving complex technical issues and delivering high-quality service in high-demand environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Specialist
Xfinity Comcast
06.2025 - Current
- Diagnosed and resolved hardware, software, TV, and internet connectivity issues for coaxial and fiber-optic systems.
- Troubleshot service interruptions and performed diagnostics on modems, routers, and network equipment.
- Documented service requests and resolutions accurately in the ticketing system.
- Installed and configured computers, operating systems, printers, security cameras, smart-home devices, and network equipment.
- Provided technical support and guidance to end users on various hardware/software issues.
- Installed, terminated, spliced, and tested fiber-optic and coaxial cables following industry standards.
IT Support Specialist
Consolidated Credit Solution Inc.
09.2023 - 05.2025
- Managed internet connectivity across multiple offices, ensuring reliable LAN, fiber, and Wi-Fi networks.
- Maintained employee hardware, including desktops, laptops, printers, and scanners; performed updates, troubleshooting, and device configurations.
- Configured and maintained network infrastructure: switches, routers, and Wi-Fi networks with secure timed Hotspot access and personal codes for employees and clients. Built and maintained network racks for optimized organization and accessibility. Oversaw company surveillance systems, ensuring proper operation and security compliance.
- Provided client support via ticketing system (phone/email), installing and configuring company software, applying updates, setting up firewalls, and resolving login, connectivity, and account issues.
- Categorized and assigned IT issues to appropriate team members to ensure timely resolution and maintain service quality.
IT Specialist
TRING - Albanian Satelite Communications
07.2017 - 04.2023
- Troubleshooting hardware, software, and network issues across wired, wireless, and fixed-wireless systems.
- Network administration, configuration, and maintenance of MikroTik routers, switches, and modems.
- Installation and configuration of Windows, macOS, Linux, Android, and iOS environments.
- Hardware/software maintenance, updates, and performance optimization.
- Active Directory user management and basic domain administration.
- Basic cloud configuration and service management.
- Technical documentation, reporting, and accurate incident logging.
- Diagnosing network problems involving combined hardware, software, and communication layers.
Education
Master - Information Technology
University of Elbasan 'Aleksander Xhuvani'
Elbasan, Albania07.2021
Bachelor - Information Technology
University of Elbasan 'Aleksander Xhuvani'
Elbasan, Albania07.2019
Skills
- Network Support & Troubleshooting
- System Administration (Windows, macOS, Linux)
- Hardware Setup & Maintenance
- Software Configuration & Updates
- Incident & Ticket Management
- Infrastructure Monitoring & Optimization
- CCTV Installation & Basic Security Systems
- Customer Support & Team Collaboration
Certification
- Cisco Certified Network Professional (CCNP)
- Computer Hardware
- Copper and Fiber Optic Communication Systems
- IP Addressing
- Data Manipulation and Transactions in SQL Server
Languages
English
Full Professional
Italian
Professional Working
Software
Windows
MacOS
IOS
Android
Timeline
IT Specialist
Xfinity Comcast
06.2025 - Current
IT Support Specialist
Consolidated Credit Solution Inc.
09.2023 - 05.2025
IT Specialist
TRING - Albanian Satelite Communications
07.2017 - 04.2023
Bachelor - Information Technology
University of Elbasan 'Aleksander Xhuvani'
Master - Information Technology
University of Elbasan 'Aleksander Xhuvani'
Hobbies and Interests
- Engaged in regular physical activities (gym, swimming, hiking) to maintain focus and mental clarity, Passionate about learning emerging technologies and networking innovations.
- Active in online IT communities and forums (Reddit, Stack Overflow, Cisco Learning Network).
- Enjoy nature walks and problem-solving games in free time. Getting involved in local advocacy groups to promote positive change in the community.