Ryan Yerger
York,PA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
13
13
years of professional experience
Work History
General Manager
Criswells Towing And Repair
01.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
Home Delivery Assistant Manager
Geek Squad
12.2021 - 11.2022
- Managed Large Product Fulfillment teams in the four locations in Central PA
- Lead 20+ associates daily in the four locations remotely to complete each route for each day
- Teach and train the teams to be safe, efficient, and customer focused
- Keep record of vehicle maintenance, insurance, and registration to prevent down-time of vehicles
- Complete ride-alongs with teams to verify the orders are being completed correctly and thoroughly, teaching and training as needed.
Delivery Agent
Geek Squad
04.2021 - 12.2021
- Agent teamed with a cadet to deliver and/or install appliances
- Using a work phone application, a route is given for the day
- We are to load the truck while the receiving team keys for accuracy
- Once loaded, we begin our route to each client in a safe and timely manner
- Must make “on the fly” decisions based on multiple factors including but not limited to housing floor plan, water hook ups, and gas hook ups
- Must keep a level mind when going to customer’s houses with an understanding of what the customer is needing and wanting.
Material Handler
Frito Lay
09.2019 - 03.2021
- In the warehouse working with cases of chips
- Using the computer, going to locations to pick up pallets of cases of chips and taking them to their next location
- Hand loading the cases into the trailers to get to the next destination.
Youth Sports Instructor
YMCA
10.2016 - 03.2020
- Coach children ranging in ages from 4-11 years of age in a variety of sports
- Teach the basics of each sport to the children in a fun environment.
Backroom Associate
Sam's Club
03.2019 - 10.2019
- Work in the receiving area
- Unload trailers with a forklift and put the pallets of product into their locations
- Receive merchandise as they are unloaded.
Warehouse Person
Nelson-Jameson Inc
03.2019 - 06.2019
- Work with a team of associates to pick and package orders to be shipped out
- Receive product as they are shipped to the warehouse
- Put away and locate items as they are received to their specific locations.
Overnight Assistant Manager
Sam's Club
02.2018 - 03.2019
- Manage a team ranging between 10-30 associates at any given time
- Trained associates on proper merchandising guidelines to the company standards
- Continuously checked on associates' productivity to make sure the task at hand was being completed
- Delegated notes to the associates and followed up to verify they were completed to standards and in a timely manner
- Responsible for hiring associates, coaching associates for improvement, and terminating associates if need be
- Made schedules for the associates on the team.
Overnight Assistant Manager
Sam's Club
02.2017 - 02.2018
- Held the same responsibilities at this location as I did in the Baltimore location.
Overnight Team Supervisor
Sam's Club
04.2016 - 02.2017
- Of the Overnight team
- Assisted the Overnight Manager with hiring, scheduling, coaching for improvement, and terminations
- On the Manager's nights off, I was responsible for the club during closed hour of business
- Was responsible for the presentation of the club when we opened for business that day.
Service Manager
Sam's Club
03.2015 - 04.2016
- Department
- Supervised a team of 12 associates
- Made schedules for the Tire and Battery associates
- Audited inventory of tires, batteries, sensors, and supplies
- Ordered supplies to use in the shop area
- Assisted the front desk to help members find the correct tires they were looking for, their correct size, their correct battery size, and any issues relating to tires
- Received special orders and stock tires and batteries.
Sales Floor Team Supervisor
Sam's Club
05.2014 - 03.2015
- Supervised the sales floor and was responsible for three areas of the club
- Trained associates merchandising guidelines to company standards
- Assisted members with any questions on merchandise being sold
- Completed resets as needed.
Check-out Supervisor
Sam's Club
03.2014 - 05.2014
- Supervised the front-end associates including cashiers, member greeters, and cart attendants
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Informed customers about current promotions and sales, encouraging them to take advantage
- Greeted customers and offered them assistance where possible
- Followed up with customers ensuring their satisfaction with their purchases.
Cashier, Check-out Supervisor
Sam's Club, State College
10.2013 - 03.2014
Cashier, Cart Attendant
Target
10.2011 - 09.2013
cashier
Food Prep | Market Street Deli
12.2010 - 04.2012
- Answered customers' questions on purchases, store policies, and store returns
- Accepted customer payments, and made change when necessary
- Hired on as a permanent employee after the season
- Kept lines moving smoothly so that no more than three people were in line
- Encouraged customers to register for store rewards cards and promotions
- Packed purchases into paper and plastic bags neatly to maximize space
- Interacted with customers on a daily basis with excellent communication skills
- Responded to customer concerns and helped to resolve the conflicts
- Took orders, prepared quality food and served it to the right customers
- Created cleaning rotation schedule to keep kitchen and dining areas healthy.
Education
Diploma -
Kadena High School
Skills
- Cost Analysis and Savings
- Coaching and Mentoring
- Leadership
- Staff Development
- Profit and Loss
- Time Management
- Communication Skills
- Team Training
- Operations Management
- Top Talent Recruiting, Hiring and Retention
- Staff Management
- Customer Experience
Timeline
General Manager
Criswells Towing And Repair
01.2023 - Current
Home Delivery Assistant Manager
Geek Squad
12.2021 - 11.2022
Delivery Agent
Geek Squad
04.2021 - 12.2021
Material Handler
Frito Lay
09.2019 - 03.2021
Backroom Associate
Sam's Club
03.2019 - 10.2019
Warehouse Person
Nelson-Jameson Inc
03.2019 - 06.2019
Overnight Assistant Manager
Sam's Club
02.2018 - 03.2019
Overnight Assistant Manager
Sam's Club
02.2017 - 02.2018
Youth Sports Instructor
YMCA
10.2016 - 03.2020
Overnight Team Supervisor
Sam's Club
04.2016 - 02.2017
Service Manager
Sam's Club
03.2015 - 04.2016
Sales Floor Team Supervisor
Sam's Club
05.2014 - 03.2015
Check-out Supervisor
Sam's Club
03.2014 - 05.2014
Cashier, Check-out Supervisor
Sam's Club, State College
10.2013 - 03.2014
Cashier, Cart Attendant
Target
10.2011 - 09.2013
cashier
Food Prep | Market Street Deli
12.2010 - 04.2012
Diploma -
Kadena High School