Open To Work
Ryanisha Felder
Pilot Travel Centers
Katy,TX
Work Preference
Overview
Dynamic Assistant Manager with proven expertise at Pilot Travel Centers, excelling in customer service and team leadership. Achieved operational efficiency through effective training and compliance, while enhancing guest satisfaction. Skilled in money handling and decision-making, fostering a positive work environment that boosted employee morale and retention. As well as making safety a number one priority!
01+
Certification
12+
years of professional experience
Work History
03.2025 - Current1 Year 7 Months
Assistant Manager
Pilot Travel Centers
- Supervised daily store operations, ensuring smooth customer service and compliance with company procedures.
- Coordinated shift schedules, task assignments, and coverage to maintain efficient front-end performance.
- Trained new team members on register procedures, guest service, and operational standards.
- Monitored inventory levels, restocked merchandise, and supported accurate product presentation.
- Resolved customer concerns promptly, reinforcing service quality and repeat business.
- Maintained cash handling accuracy, balanced drawers, and supported secure payment processing.
- Inspected store areas for cleanliness, safety, and readiness throughout each shift.
- Assisted management with operational reports, staffing needs, and daily execution priorities.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
01.2019 - 20256 Years
Guest Service Leader
Pilot Travel Centers
- Supervised guest service associates during shifts, ensuring prompt support and consistent station operations.
- Resolved guest concerns professionally, maintaining positive service standards across fuel and convenience areas.
- Monitored cash handling and register accuracy, reducing discrepancies during daily transactions.
- Trained new team members on point-of-sale procedures, service expectations, and safety practices.
- Coordinated task assignments to keep restrooms, food areas, and sales floor clean and stocked.
- Supported inventory checks and replenishment, maintaining product availability for high-traffic shifts.
- Communicated operational issues to management, enabling quick response to staffing and service needs.
- Enforced company policies and safety procedures, promoting compliant and efficient guest interactions.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Coached team members on service techniques to boost revenue and exceed customer expectations.
- Supervised and trained staff on cash handling, check processing and POS transaction policies.
- Resolved guest issues professionally, turning potential negative experiences into positive ones.
- Developed strong rapport with guests through personalized service and attention to detail.
- Demonstrated commitment to ongoing professional development through participation in industry-related workshops or conferences.
04.2015 - 20193 Years 9 Months
Food Service Supervisor
Pilot Travel Centers, Arby's
- Supervised food service team to maintain fast, accurate guest service
- Trained crew members on menu standards, prep procedures, and sanitation practices
- Monitored food quality, portioning, and presentation for consistent brand compliance
- Coordinated daily production, stocking, and line readiness during peak service periods
- Enforced cleanliness, safety, and food handling procedures across service areas
- Managed inventory levels, received deliveries, and rotated product to reduce waste
- Resolved guest concerns promptly while supporting smooth front-line operations
- Balanced cash handling, register accuracy, and shift coverage to support workflow
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Ordered new supplies and food to maintain service levels.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Established and managed team schedules and shift assignments.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
- Ensured compliance with health department regulations, maintaining a consistently clean and safe kitchen environment for staff and customers alike.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Coordinated schedules of multiple shifts to maximize coverage while minimizing labor costs during slow periods or seasonal fluctuations in business volume.
Education
High School Diploma
Wharton High School | Wharton, TX
Wharton High School - Wharton, TX
Skills
Certification
Manager Food Handler certification
Timeline
Assistant Manager
Pilot Travel Centers
03.2025 - CurrentRead more
Guest Service Leader
Pilot Travel Centers
01.2019 - 2025Read more
Food Service Supervisor
Pilot Travel Centers, Arby's
04.2015 - 2019Read more
Wharton High School - High School Diploma,
Read more