Ryanna Peńa
Tolleson,AZ
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, and inputting data. Skilled in oral and written communication, team leadership and relationship-building. Adaptable and motivated, eager to utilize superior work ethic and organizational skills in various environments to facilitate company growth and efficiency.
Overview
5
5
years of professional experience
Work History
Administrative Support Assistant
Department of Defense Childcare and Youth Services
Fort Stewart, Georgia
09.2022 - 12.2024
- Compiled data from various sources into concise summaries for management review.
- Assisted with special projects as requested by management team members.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Followed department's data integrity processes to verify confidentiality of case and record information.
- Supported colleagues by providing assistance with day-to-day activities.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Managed client complaints with high level of professionalism and competence.
- Adhered to high standards of safety, cleanliness and professionalism.
- Displayed professionalism at all times while representing the organization.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Process and complete registrations for all Child and Youth Services programs to include Child Development Center, School Age Center, Multi Systemic Therapy, School of knowledge, inspiration and exploration, FCCHomes, and Sports.
Administrative Support Assistant
Department of Defense Child and Youth Services
Schofield , HI
03.2021 - 06.2022
- Liaised with team members to assist in employee conflict resolution.
- Inputted data accurately into database system using established protocols.
- Followed department's data integrity processes to verify confidentiality of case and record information.
- Supported colleagues by providing assistance with day-to-day activities.
- Took detailed notes in meetings and disseminated information afterward.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Reviewed incoming reports, applications and memos to determine workplace priorities.
- Worked closely with management to prioritize business and information needs.
- Exceeded specific team goals and resolved issues by partnering with colleagues to share and implement service initiatives.
Front Desk Receptionist
Hilton Garden Inn Hotel
Colorado Springs, Colorado
04.2020 - 07.2020
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Input customer data into reservation systems and updated to reflect room changes.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Conducted regular audits of front desk operations to ensure compliance with established standards.
- Assisted guests with check-in and check-out procedures as needed.
- Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
Education
High School Diploma -
Challenger Highschool
Spanaway, WA06-2014
Skills
- Records Management
- Conflict Resolution
- Resource Coordination
- Time Management
- Excel, Outlook, PowerPoint
- Coachable
- Dependable
- Adaptable
- Punctual and Hardworking
- Microsoft Word
- Customer Service
- Data Entry
- Data Tracking
- Computer Skills
- Active Listening
- Written Communication
- Policy formulation
- Self motivation
- Analytical thinking
- Reliability
- Interpersonal skills
- Ability to type 120 words per minute
Timeline
Administrative Support Assistant
Department of Defense Childcare and Youth Services
09.2022 - 12.2024
Administrative Support Assistant
Department of Defense Child and Youth Services
03.2021 - 06.2022
Front Desk Receptionist
Hilton Garden Inn Hotel
04.2020 - 07.2020
High School Diploma -
Challenger Highschool