Ryanna Singleton
Altamonte Springs
Summary
Versatile professional with diverse experience in customer service, teaching support, and alarm dispatching. Expertise in managing effective communication, conflict resolution, and collaboration in high-pressure environments. Committed to contributing to organizational success through strong organizational and interpersonal skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Broadridge Corporate Solutions
Altamonte Springs
01.2026 - 03.2026
- Processed shareholder requests efficiently and accurately.
- Facilitated effective communication between shareholders and company to ensure clarity and resolve inquiries.
- Maintained detailed records of transactions and shareholder accounts.
- Processed dividend payment requests and corporate actions to enhance shareholder experience and account accuracy.
- Monitored customer accounts for ownership or address changes due to mergers, acquisitions, or reorganizations, ensuring up-to-date records.
- Served as buyer or seller representative during sales transactions, ensuring smooth communication and agreement.
ALARM DISPATCHER
EMERGENCY24
Des Plaines
01.2025 - 08.2025
- Received and prioritized emergency and non-emergency alarm signals from residential and commercial systems to ensure swift response.
- Dispatch appropriate emergency personnel (police, fire, medical, or security) based on the nature and urgency of the alarm.
- Maintained communication with first responders, field technicians, and clients during incidents to facilitate effective incident management.
- Monitor multiple communication systems and databases simultaneously to ensure timely response and accurate recordkeeping.
- Document all incoming calls, dispatch activities, and incident details in company systems.
- Assisted distressed callers with calm communication and clear guidance to provide reassurance during emergencies.
- Update and maintain client contact lists, emergency procedures, and alarm response protocols.
- Adhere to confidentiality, safety, and company policies in all communications and records handling.
FILM INSTRUCTOR
INCREDFLIX
Chicago
07.2024 - 08.2025
- Teach students fundamental filmmaking skills, including storyboarding, scriptwriting, directing, acting, filming, and editing.
- Guided groups through full production process — from planning and shooting to post-production and final screening, ensuring polished final projects.
- Led and supervised film-making workshops for children and teens, enhancing creativity and collaboration skills.
- Operate and instruct students on the use of cameras, lighting, sound equipment, and video editing software.
- Encourage teamwork, communication, and problem-solving during film projects.
- Ensure a safe, inclusive, and supportive classroom or camp environment.
- Manage class logistics, attendance, and equipment setup and breakdown each session.
- Collaborated with other instructors and IncrediFlix staff to uphold program quality and align with curriculum goals.
ASSISTANT TEACHER
KINDERCARE
Des Plaines
01.2024 - 05.2024
- Assist the lead teacher in planning and delivering daily lessons and activities tailored to kindergarten-age students.
- Prepared instructional materials, learning centers, and classroom resources to enhance student engagement.
- Monitored and documented student progress, behavior, and attendance to support individualized learning plans.
- Communicate effectively with parents, caregivers, and staff regarding student needs and classroom updates.
- Support classroom organization, including setup and cleanup of activities and supplies.
- Facilitated social, emotional, and cognitive development through interactive learning and play activities.
- Maintain a safe, clean, and inclusive classroom environment that aligns with school policies.
SERVER
Wildberry
Chicago
11.2022 - 01.2023
- Greeted customers, presented menus, and informed them of daily specials to enhance dining experience.
- Take accurate food and beverage orders and enter them into the point-of-sale system.
- Serve meals and beverages promptly, ensuring proper presentation and quality.
- Monitored tables to anticipate customer needs, promptly refilled drinks, and addressed requests to ensure satisfaction.
- Collaborate with kitchen and bar staff to ensure timely and accurate order fulfillment.
- Provide friendly, courteous, and professional service to enhance customer satisfaction.
- Resolved customer complaints and escalated issues to management, improving overall service quality.
- Follow all health, safety, and sanitation guidelines according to restaurant policies.
CASHIER/ DESSERT FINISHER
CHEESECAKE FACTORY
Glendale
11.2021 - 11.2022
- Greeted customers warmly and provided detailed information about menu items, enhancing their dining experience.
- Process customer orders accurately using the point-of-sale (POS) system.
- Handle cash, credit, and gift card transactions, ensuring accuracy and accountability.
- Addressed customer inquiries, questions, and complaints courteously, fostering a positive atmosphere.
- Collaborate with team members, including servers, kitchen staff, and management, to ensure smooth operations.
- Executed daily cash reconciliation, deposits, and end-of-shift reporting, ensuring accurate financial records.
- Follow all company policies and safety, health, and sanitation guidelines.
Education
B.S. - Accounting
Western Governors University
Salt Lake, UT03-2026
Skills
- Customer Service
- Point of sale
- Data entry
- Microsoft Office
- Time management
- Problem solving
- Team collaboration
Timeline
Customer Service Representative
Broadridge Corporate Solutions
01.2026 - 03.2026
ALARM DISPATCHER
EMERGENCY24
01.2025 - 08.2025
FILM INSTRUCTOR
INCREDFLIX
07.2024 - 08.2025
ASSISTANT TEACHER
KINDERCARE
01.2024 - 05.2024
SERVER
Wildberry
11.2022 - 01.2023
CASHIER/ DESSERT FINISHER
CHEESECAKE FACTORY
11.2021 - 11.2022
B.S. - Accounting
Western Governors University