Ryba Conwell
New Kensington,PA
Summary
Proven track record in enhancing customer loyalty and streamlining operations, demonstrated during my tenure at Springhill Suites By Marriott. Skilled in scheduling reservations and exceptional time management, I excel in high-pressure environments, significantly reducing wait times. My dedication to patient care and hospital operations has consistently improved guest and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Springhill Suites By Marriott
Tarentum, PA
01.2024 - 07.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
Food Service Worker
Veterans Canteen Service
Aspinwall, PA
07.2024 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Enhanced customer loyalty, remembering regulars' names and orders.
- Boosted customer satisfaction, promptly addressing and resolving complaints.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Customer Service Cashier
Community Supermarket
Lower Burrell, PA
06.2014 - 11.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Redeemed coupons to discount purchases.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
Education
Valley High School
New Kensington, PA07.2016
Skills
Scheduling Reservations
Time Management
Patient care
Hospital operations
Timeline
Food Service Worker
Veterans Canteen Service
07.2024 - Current
Front Desk Agent
Springhill Suites By Marriott
01.2024 - 07.2024
Customer Service Cashier
Community Supermarket
06.2014 - 11.2019
Valley High School