Kabriah Ledgester
Raleigh,NC
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
4
4
years of professional experience
2020
2020
years of post-secondary education
Work History
Front Desk Receptionist
Mainstay suites
Raleigh, NC
09.2021 - Current
- Greeted guests warmly and provided exceptional customer service.
- Managed phone calls and directed inquiries to appropriate departments.
- Scheduled reservations and coordinated guest check-in processes efficiently.
- Assisted guests with billing inquiries and processed payments accurately.
- Maintained cleanliness and organization of the front desk area daily.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Education
Score Academy
Garner, NCSkills
- Customer service
- Scheduling reservations
- Payment processing
- Phone management
- Time management
- Attention to detail
- Effective communication
- Team collaboration
- Guest experience enhancement
- Administrative support
- Work prioritization
- Data entry
- Office management
- Project management
- Strategic planning
- Listening skills
- Record keeping
- Performance improvement
- Meeting arrangements
- CAD software
- Equipment maintenance
- Prototype development
- Critical thinking
- Technical documentation
Timeline
Front Desk Receptionist
Mainstay suites
09.2021 - Current
Score Academy