Ryckea Thomas
Indianapolis
Summary
Dynamic assistant manager with proven expertise in customer service and team leadership. Focused on optimizing operations and enhancing service quality to drive customer satisfaction.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Assistant Manager
McDonald's
Indianapolis, IN
02.2025 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented inventory control measures to minimize waste and optimize stock levels.
- Assisted in scheduling shifts to maintain adequate staffing during peak hours.
- Monitored performance metrics to identify areas for improvement in service efficiency.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Food Service Worker
IUH
Indianapolis, IN
01.2021 - 04.2024
- Delivered exceptional customer service in fast-paced food service environment.
- Operated kitchen equipment safely and efficiently, adhering to health regulations.
- Prepared and assembled food items according to standard recipes and guidelines.
- Maintained cleanliness and organization of workstations to ensure compliance with safety standards.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Set up and broke down food service lines quickly to maintain service flow.
Crew Member
Popeyes Chicken
Indianapolis, IN
01.2018 - 02.2020
- Provided exceptional customer service in fast-paced environment to enhance guest satisfaction.
- Operated kitchen equipment safely and efficiently to ensure timely food preparation.
- Maintained cleanliness and organization of dining area and kitchen spaces to meet health standards.
- Collaborated with team members to streamline order processing during peak hours for improved efficiency.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Assisted other team members to achieve goals.
Education
High School Diploma -
Lawrence Central High School
Indianapolis, IN06-2013
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Goal setting
- Staff management
- Team building
- Sales growth
Timeline
Assistant Manager
McDonald's
02.2025 - Current
Food Service Worker
IUH
01.2021 - 04.2024
Crew Member
Popeyes Chicken
01.2018 - 02.2020
High School Diploma -
Lawrence Central High School