Ryder Thurman
Keller
Summary
Dedicated professional with extensive experience in customer service and logistics coordination. Currently pursuing a Business Administration degree while actively seeking a Supervisor role. Demonstrates strong organizational, communication, and problem-solving skills in fast-paced environments, contributing to team success and operational efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Challenge Manufacturing
Keller
05.2025 - Current
- Schedule inbound and outbound truck deliveries to support daily production and shipping operations
- Communicated with customers, suppliers, carriers, and internal departments to provide timely shipment schedules and updates
- Provided professional customer support, ensuring timely resolution of customer concerns
- Coordinated logistics operations, resolving scheduling conflicts and delivery issues to minimize disruptions
- Maintain accurate shipping records, documentation, and order tracking information
- Collaborate with warehouse and production teams to improve workflow and operational efficiency
- Demonstrate leadership, accountability, and strong multitasking skills in a fast-paced manufacturing environment
- Assist in maintaining organized operations and supporting team productivity goals
Service Valet / Customer Assistance
Mercedes-Benz
Grapevine
01.2024 - 05.2025
- Greeted and assisted customers upon arrival, enhancing their first impression of the dealership
- Safely park and retrieve customer vehicles while maintaining dealership safety standards
- Coordinate with service advisors and technicians to manage vehicle drop-offs and pickups
- Provided customer service and promptly addressed concerns, contributing to customer satisfaction
- Supported dealership operations by maintaining organized vehicle flow, facilitating efficient service delivery
- Contribute to customer satisfaction by creating a positive and professional experience
Customer Service Associate
Walgreens
North Richland Hills
01.2022 - 01.2023
- Operated cash register and processed transactions accurately, ensuring customer satisfaction
- Assisted customers with purchases, returns, and product inquiries to enhance shopping experience
- Prepared online pickup orders and maintained inventory organization
- Stocked shelves, unloaded deliveries, and removed expired products
- Maintained store cleanliness and supported overall store operations to create a welcoming environment
Team Member
Chick-fil-A
Keller
01.2020 - 01.2021
- Delivered high-quality customer service in a fast-paced environment
- Took customer orders in the drive-thru and over the phone accurately
- Assisted in food preparation and coordinated order delivery services to meet customer expectations
- Maintained high cleanliness and sanitation standards to ensure a safe dining experience
- Collaborated within a team to streamline daily operations and enhance service flow
Education
Bachelor of Science - Business Administration
Grand Canyon University (GCU)
Phoenix, AZ01-2027
Keller High School - Engineering Program
Keller High School
Keller05-2023
Skills
- Customer Service
- Communication Skills
- Problem Solving
- Multitasking
- Time Management
- Scheduling & Organization
- Logistics Coordination
- Inventory & Operations Support
- Microsoft Office Basics
- Professionalism & Reliability
- Leadership & Team Collaboration
- Conflict Resolution
Hobbies and Interests
- Working on Cars
- Fitness & Working Out
- Spending Time with Family and Friends
- Building Professional Relationships
Timeline
Customer Service Representative
Challenge Manufacturing
05.2025 - Current
Service Valet / Customer Assistance
Mercedes-Benz
01.2024 - 05.2025
Customer Service Associate
Walgreens
01.2022 - 01.2023
Team Member
Chick-fil-A
01.2020 - 01.2021
Bachelor of Science - Business Administration
Grand Canyon University (GCU)
Keller High School - Engineering Program
Keller High School