Rylan Marino
Phoenix,AZ
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
4
4
years of professional experience
Work History
Server
AC Hotel Scottsdale
03.2026 - Current
- Coordinated with kitchen staff to ensure timely service and effective communication.
- Greeted and welcomed guests, ensuring a positive first impression of hotel environment.
- Managed reservations and seating arrangements, optimizing flow during peak hours.
- Processed transactions efficiently using POS systems, managing cash and credit payments accurately.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Host
Terra Tempe, Westin Tempe
01.2026 - 04.2026
- Assisted in training new hosts, enhancing team efficiency and guest service skills.
- Handled guest inquiries and complaints, resolving issues to maintain satisfaction levels.
- Collaborated with management on special events, enhancing guest experiences through tailored services.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Host/Busser
Joyride Central
08.2023 - 01.2026
- Greeted and seated guests, ensuring prompt and courteous service.
- Managed reservation system, optimizing seating arrangements for maximum efficiency.
- Collaborated with kitchen staff to expedite order preparation and service efficiency.
- Supported training of new staff on restaurant procedures and service standards.
- Implemented best practices for table setting and presentation, improving overall service quality.
- Assisted servers in delivering food and beverages promptly, enhancing customer satisfaction.
- Maintained cleanliness and organization of dining area to ensure a welcoming environment.
Host
The Henry
12.2024 - 04.2025
- Maintained cleanliness and organization of host area, contributing to overall hotel appearance.
- Monitored dining room activity, adjusting seating strategies to maximize occupancy rates.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Server Assistant
Wren and Wolf
12.2022 - 05.2023
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
Education
Bachelor of Science -
Arizona State University
05-2029
Next Generation Service Corps -
Arizona State University
Garcia Family Foundation Scholarship -
Arizona State University
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Memory retention
- Food running
- High volume dining
- Suggestive selling
- Guest seating
- Table setting knowledge
Timeline
Server
AC Hotel Scottsdale
03.2026 - Current
Host
Terra Tempe, Westin Tempe
01.2026 - 04.2026
Host
The Henry
12.2024 - 04.2025
Host/Busser
Joyride Central
08.2023 - 01.2026
Server Assistant
Wren and Wolf
12.2022 - 05.2023
Bachelor of Science -
Arizona State University
Next Generation Service Corps -
Arizona State University
Garcia Family Foundation Scholarship -
Arizona State University