Rylee Badillo
Columbus,OH
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at BJ's Restaurant & Brewhouse. Proven ability to enhance guest experiences through effective multitasking and cash handling. Successfully trained staff, streamlined operations, and contributed to a collaborative team environment, ensuring high-quality service in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Server
BJ's Restaurant & Brewhouse
Columbus, OH
01.2025 - Current
- Provided exceptional customer service by quickly addressing guest needs and inquiries.
- Assisted in menu knowledge to support informed dining choices for guests.
- Collaborated with kitchen staff to ensure timely food delivery and quality presentations.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Adapted to fast-paced environments by managing multiple tables and prioritizing tasks effectively.
- Supported team members during busy shifts, fostering a collaborative work atmosphere.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Host Trainer
Roosterswings
Columbus, OH
04.2021 - 2024
- Trained new staff on customer service protocols and operational procedures
- Coordinated scheduling and shift management to ensure optimal coverage.
- Monitored team performance, providing feedback and coaching as necessary.
- Collaborated with management to identify training needs and implement solutions.
- Maintained up-to-date knowledge of menu offerings and special promotions, enabling accurate information sharing with guests.
- Assisted coworkers when needed, demonstrating teamwork skills that contributed to overall success.
- Streamlined reservations process by implementing effective communication strategies among the host team and servers.
- Demonstrated strong multi-tasking abilities while remaining calm under pressure, contributing to a positive work environment.
- Contributed to restaurant profitability by managing wait times, seating arrangements, and table turnover rates.
- Enhanced guest experience by providing exceptional service and maintaining a welcoming atmosphere.
Education
High School Diploma -
Thomas Worthington High School
Worthington, OHSkills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Hospitality service expertise
High volume dining
Multitasking and organization
POS operation (Toast/ Samsung tablets)
Timeline
Server
BJ's Restaurant & Brewhouse
01.2025 - Current
Host Trainer
Roosterswings
04.2021 - 2024
High School Diploma -
Thomas Worthington High School