Dynamic professional with a proven track record at Paradise Key Dockside Bar & Grill, excelling in customer service and multitasking. Demonstrated leadership by training staff and enhancing operational efficiency. Known for an engaging personality and strong communication skills, consistently driving customer satisfaction and revenue growth.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Server Team Lead
Paradise Key Dockside Bar & Grill
Rockport, TX, TX
10.2022 - Current
Managed multiple tables simultaneously, ensuring high service quality and guest satisfaction.
Served food and beverages promptly with focused attention to customer needs.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Delivered attentive service during high-volume periods, maintaining attention to detail and fostering guest rapport.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Trained new hires on restaurant standards and best practices, facilitating smoother onboarding and integration.
Lead Bartender
Paradise Key Dockside Bar & Grill
Rockport, TX, TX
06.2024 - 07.2025
Served high customer volumes during special events, enhancing overall guest experience and satisfaction.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Organized bar inventory and storage procedures, ensuring stock met customer demand and minimized shortages.
Upsold menu items to customers, increasing average sale value and contributing to overall revenue growth.
Head Hostess
Paradise Key Dockside Bar & Grill
06.2022 - 10.2022
Trained and mentored new staff to uphold service quality and adhere to restaurant policies.
Streamlined the seating process for increased efficiency and reduced wait times for guests.
Coordinated large parties and events, ensuring seamless service from arrival through departure.
Coordinated large parties and events to ensure seamless service throughout guest experience.
Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
Facilitated communication between management, waitstaff, and customers to ensure smooth operations.
Education
Rockport Fulton Highschool
Rockport, TX
Skills
POS systems
Order management
Cash reconciliation
Inventory control
Menu upselling
Restaurant operations
Natural leader
Team player
Multitasking efficiency
Highly reliable
Customer relationship management
Conflict resolution
Adaptive
Attention to detail
Certification
Microsoft Office Specialist(MOS)
Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
First Aid Certification - American Red Cross or St John Ambulance.