Summary
Overview
Work History
Education
Skills
Timeline
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Rylee Dunham

Lincoln,NE

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Highly organized experienced in managing multiple tasks and handling issues. Possesses excellent problem-solving, communication and negotiating skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to team achieve company goals.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Ameritas
05.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Educated customers about billing, payment processing and support policies and procedures.

Bank Teller

Union Bank And Trust
06.2022 - 05.2023
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Counted and packaged currency and coins.
  • Reconciled cash drawer and resolved discrepancies.

Retail Associate

Goodwill Industries
05.2021 - 06.2022
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Education

GED -

North Star High School
Lincoln, NE
05.2022

Skills

  • Account Updating
  • Data Collection
  • Paperwork Processing
  • Call Management
  • Product Knowledge
  • Information Security
  • Microsoft Outlook
  • Store Maintenance

Timeline

Customer Service Representative

Ameritas
05.2023 - Current

Bank Teller

Union Bank And Trust
06.2022 - 05.2023

Retail Associate

Goodwill Industries
05.2021 - 06.2022

GED -

North Star High School

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Rylee Dunham