Rylee Laviano
Fort Myers,FL
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Diligently utilizes versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
2
2
years of professional experience
Work History
Lessons Manager
Guitar Center
09.2023 - 01.2024
- Monitored data collection processes related to curriculum development initiatives.
- Created a safe environment where students feel comfortable expressing themselves.
- Evaluated curricula regularly to identify areas of improvement or enhancement.
- Initiated and maintained relationships with students, parents, and faculty members.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Oversaw personnel to maintain adequate staffing and minimise overtime
- Using a POS system
Sephora Beauty Associate
JCPenney
05.2022 - 08.2023
- Enhanced client satisfaction by providing personalized beauty consultations and product recommendations.
- Maintained a clean, organized, and visually appealing store environment to attract customers and promote sales.
- Mentored new hires by sharing best practices for achieving sales goals, enhancing their productivity from the onset.
- Optimized store layout according to visual merchandising guidelines, resulting in improved product visibility and accessibility.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed inventory levels by conducting regular audits, restocking shelves, and placing orders when necessary.
- Achieved sales goals through effective product demonstrations and persuasive communication skills.
Sales Associate
Victoria's Secret & PINK
03.2024 - 06.2024
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Performed cash, card, and check transactions to complete customer purchases.
Stylist
Windsor Fashions
03.2024 - 05.2024
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
Sales Associate
Express Fashion
05.2022 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate Of Arts - Music Business
Florida SouthWestern State College
Fort Myers, FLHigh School Diploma - General Studies
Oasis Senior Charter High School
Cape Coral, FL05.2022
Skills
- Building rapport
- Cash handling accuracy
- POS system operation
- Cash handling accuracy
- Task prioritization
- Teamwork and collaboration
Languages
French
Limited Working
Timeline
Sales Associate
Victoria's Secret & PINK
03.2024 - 06.2024
Stylist
Windsor Fashions
03.2024 - 05.2024
Lessons Manager
Guitar Center
09.2023 - 01.2024
Sephora Beauty Associate
JCPenney
05.2022 - 08.2023
Sales Associate
Express Fashion
05.2022 - 08.2023
Associate Of Arts - Music Business
Florida SouthWestern State College
High School Diploma - General Studies
Oasis Senior Charter High School
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