Rylee Legreide
Lakewood,CO
Summary
Motivated and service-driven Lead Emergency Communications Specialist with a proven track record in mentoring, process improvement, and operational leadership within high-pressure environments. Recognized for driving results through collaboration, technical expertise, and a strong commitment to team development. Trusted to lead during critical incidents and supervisor absences, while upholding Jeffcom’s core values and Communication/Behavior Agreement. Passionate about building team cohesion, supporting professional growth, and advancing emergency communications that connect lives and surpass expectations through accountability, consistency, and a forward-thinking approach.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Emergency Communications Specialist
Jeffcom911
11.2024 - Current
- Unity: Collaborate with supervisors to support daily operations and uphold Jeffcom’s mission and values.
- Learn/Teach: Developed and instructed Fire Radio Etiquette training to user agencies.
- Adaptability: Conducted a trial and drafted a RFA to improve 911 call answer times.
- Leadership / Professionalism: Lead floor operations during critical incidents and supervisor absences by making real-time decisions, resolving technical issues, and coordinating with IT and leadership to maintain service continuity.
Emergency Communications Specialist
Jeffcom911
01.2023 - 11.2024
- Unity: Active member of Strategic APT, Training APT, EMD Steering Committee, CAD Updates, and Lookout Alert teams.
- Professionalism / Subject Matter Expert: Carbyne, Jeffcom Browser, and Clear Creek and Mountain dispatch channels.
- Learn/Teach: Obtained Communications Training Officer Certification 8/2023. Since January 2024, authored over 120 TORs and trained more than 25 employees, totaling 700+ documented training hours. Served as an academy instructor and developed Fire Radio Etiquette training presented to user agencies.
Director / President
Great Meadows EMS / Independence First Aid Squad
05.2020 - 06.2022
- Accountability / Professionalism: Managed daily operations, staffing, and performance of over 30 volunteers and paid EMTs.
- Integrity / Compliance: Maintained SOPs and bylaws to ensure agency-wide regulatory compliance and efficiency.
- Communication: Led quarterly board meetings and monthly membership meetings. Oversaw employee training and evaluations. Promoted transparent, feedback-driven leadership.
- Adaptability: Handled budgeting, scheduling, and organizational planning in coordination with agency leadership.
Education
HarvardX -
EdX
04.2024
B.S. - Public Health, Health Service Administration
East Stroudsburg University
East Stroudsburg, PA05.2022
Certification
EMD, EFD, ETC, CTO, NENA 911 Center Supervisor Program, Excellence in Dispatch Certificate, ICS-400 Advanced I.C.S for Complex Incidents, HSEEP, TERT Team Leader, G191-ICS/EOC Interface, FEMA Professional Development Series
Awards
APCO International CTO of the Year (2025), Jeffcom Q1 Outstanding Performance Award (2025), Jeffcom CTO of the Year (2024), Jeffcom Team of the Year (2023)
Timeline
Lead Emergency Communications Specialist
Jeffcom911
11.2024 - Current
Emergency Communications Specialist
Jeffcom911
01.2023 - 11.2024
Director / President
Great Meadows EMS / Independence First Aid Squad
05.2020 - 06.2022
B.S. - Public Health, Health Service Administration
East Stroudsburg University
HarvardX -
EdX
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