Rylee Petrasek
Wilmington,NC
Summary
Highly motivated individual known for enhanced productivity and efficient task completion. Demonstrates strong ability to foster positive interactions with both customers and co-workers. Known for problem-solving skills that ensure smooth company operations and a seamless experience for customers. Excels in customer service, time management, and adaptability. Currently pursuing a Bachelor of Science in Business Administration with a focus in Construction Management.
Overview
8
8
years of professional experience
Work History
Sales Associate
My Sister's Cottage
Wilmington, NC
02.2025 - Current
- Warmly greets all customers upon entry to the store and uses phone etiquette skills to take customer calls.
- Organizes racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Manages returns, exchanges, and refunds per store policy.
- Boosts customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
- Achieves monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Nanny and Home Manager
Private Residence
Dousman, WI
04.2020 - 01.2025
- Effectively balances care and activity coordination for a busy home for a family of five.
- Provided exceptional care by dressing and bathing children, preparing meals, and transporting children to and from activities.
- Established lasting, professional connections with the family by encouraging open communication and delivering positive feedback.
- Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
- Collaborated closely with parents to establish boundaries/rules within the household, which helped maintain consistency across all environments.
- Assisted in home management by attending appointments/ classes, maintaining daily schedule, and completing home errands.
Customer Service Associate Cashier
Fleet Farm
Delavan, WI
08.2017 - 01.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Adapted quickly to new technologies implemented at Point of Sale systems, ensuring seamless transition periods for both staff and customers.
- Drive sales by directing customers to the right product for them, as well as promoting sign-ups for company credit cards
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Certificate - Introduction To Data Analytics
Coursera
01-2025
Certificate - Introduction To Microsoft
Coursera
01-2025
High School Diploma -
Elkhorn Area High School
Elkhorn, WI06-2021
Bachelor of Science - Business Administration - Construction Management
Purdue Global
Skills
- Data entry
- Team collaboration
- Proactive and self-motivated
- Customer service
- Multitasking abilities
- Phone etiquette
- Excellent communication
- Organization and time management
- Microsoft Excel
- Calendar management
References
References available upon request.
Timeline
Sales Associate
My Sister's Cottage
02.2025 - Current
Nanny and Home Manager
Private Residence
04.2020 - 01.2025
Customer Service Associate Cashier
Fleet Farm
08.2017 - 01.2019
Certificate - Introduction To Data Analytics
Coursera
Certificate - Introduction To Microsoft
Coursera
High School Diploma -
Elkhorn Area High School
Bachelor of Science - Business Administration - Construction Management
Purdue Global