Rylee Pitt
Newark
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
2
2
years of professional experience
Work History
Server
Red Lobster
Zanesville, OH
07.2024 - Current
- Managed multiple tables simultaneously, delivering exceptional guest satisfaction through attentive service.
- Analyzed customer preferences to recommend menu items that enhance sales performance.
- Managed POS system operations to efficiently process orders, handle billing, and oversee distribution of complimentary items.
- Facilitated teamwork during peak shifts to enhance workflow efficiency and optimize guest experiences.
- Cultivated strong relationships with loyal customers to drive retention efforts.
- Performed opening and closing tasks to support seamless service transitions in dining area.
- Conducted training for new hires to ensure adherence to restaurant standards and promote best practices.
- Addressed customer complaints with urgency and professionalism to uphold brand reputation.
- Executed cash transactions with meticulous attention to detail, ensuring accuracy in financial documentation.
- Encouraged peer support during peak hours to strengthen workplace collaboration and efficiency.
- Assisted in inventory management by tracking supplies and notifying management of needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Responded to customer inquiries with accurate information. Suggested products based on customer needs. Recorded order details efficiently for processing.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
High School Diploma -
Licking Valley High School
Newark, OHSkills
- Strong work ethic
- Exceptional customer service
- Memory retention
- Team collaboration
- Sales techniques
- Point of sale operation
- Positive guest interactions
- Reliability
- Multitasking Abilities
- Problem-solving
Timeline
Server
Red Lobster
07.2024 - Current
High School Diploma -
Licking Valley High School