Rylee Turner
Fredericksburg,TX
Summary
Dynamic leader with proven success in employee management and customer relations at Velvet Lounge. Excelled in enhancing team performance and guest satisfaction, implementing eco-friendly practices, and driving sales development. Skilled in conflict resolution and mentoring, achieving significant improvements in operational efficiency and customer service standards.
Overview
3
3
years of professional experience
Work History
Floor Manager
Velvet Lounge
01.2022 - 08.2023
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 20 plus employees to maintain smooth-running operations of shop floor.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
Head of Housekeeping Services/Guest Relations Associate
Porch Light Hospitality
02.2020 - 01.2022
- Developed comprehensive training programs to ensure all housekeeping staff members were well-versed in cleaning techniques, safety protocols, and company policies.
- Spearheaded the implementation of eco-friendly cleaning practices to reduce environmental impact while maintaining high-quality services.
- Assessed staff performance regularly through evaluations and one-on-one meetings to provide constructive feedback on strengths and areas needing improvement.
- Contributed to overall success by actively participating in cross-departmental initiatives focused on enhancing guest experiences from check-in to departure.
- Improved customer ratings by promptly addressing any guest concerns or complaints regarding housekeeping services.
- Maintained accurate records of guest preferences, enabling tailored experiences during subsequent visits.
Education
Business
Schreiner University
Kerrville, TXSkills
- Employee Management
- Customer Relations
- Policy Enforcement
- Performance Improvements
- Conflict Resolution
- Sales Development
- Teamwork and Collaboration
- Employee Coaching and Mentoring
- Goal Setting
Timeline
Floor Manager
Velvet Lounge
01.2022 - 08.2023
Head of Housekeeping Services/Guest Relations Associate
Porch Light Hospitality
02.2020 - 01.2022
Business
Schreiner University
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