Crisis management expert skilled in risk assessment, strategic planning, and stakeholder communication. Delivers effective solutions in high-pressure situations while collaborating with teams to adapt to evolving challenges. Maintains focus on achieving impactful results through decisive action and composure.
Work History
Mobile Crisis Cordinator
1 Year 3 Months
Easterseals Port Health | 07.2025 - Current
Conduct on-site crisis assessments, de-escalation, and intensive counseling to stabilize clients and lower hospitalization risks.
Conducted risk assessments and safety planning for individuals experiencing mental health crises.
Documented crisis interventions, referrals, and follow-up actions in compliance with agency standards.
Build customized service plans, lead support network meetings, and facilitate warm handoffs to ongoing regional care providers.
Outreach Coordinator: administer presentations on mobile crisis services in school, police academies, and local mental health resources
Counselor on Duty
9 Months
Second Story Teens in Crisis | 10.2024 - 07.2025
Facilitated individual and group counseling sessions to promote mental well-being and personal growth
Managed crisis hotline calls to provide immediate support and guidance to individuals in distress
Conduct intakes and discharges
Managed client cases to ensure appropriate support services were provided
Assisted residents in navigating daily house schedule to foster structure and stability
Maintain a safe, secure, and healthy living environment
Day Services Intern
2 Months
Saint John of Gods | 05.2023 - 07.2023
Coordinated activities for service users by assessing their preferences and identifying beneficial options.
Assisted service users with daily living activities, such as meal preparation and mobility support. (helped service users that needed extra assistance in daily activities, ex: walking, making lunch for them)
Facilitated community outings for service users, ensuring a safe and enjoyable experience. (went into community with other staff and service users to take them on day trips, ex: bowling, walk around gardens, café’s)
Supervisor
1 Year 1 Month
P.F. Changs | 06.2024 - 07.2025
Facilitated communication between team members and managers on daily tasks and areas for improvement, delegated tasks, and maintained positive demeanor during changes.
Led multitasking efforts between front and back of house, provided proficient answers to staff questions, and created engaging tasks to motivate staff daily.
Supported office operations by managing documentation and coordinating communications. (respond to emails, excel sheets of daily statistics and notes, answer phone calls from businesses/guests)
Education
BA - Psychology
George Mason University | Fairfax, VA | 07-2024
Concentration in Forensic Psychology (Minor in Criminology)
Skills
Crisis Intervention Techniques
Crisis intervention
Crisis management
Mental Health First Aid
Risk assessment
Community Outreach
Collaborative Problem-solving
Microsoft Office proficiency
Multicultural sensitivity
Certification
-Qualified Mental Health Professional (QMHP License)