Rylei Fletcher

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

• Provided homework assistance using specific curriculum and materials.
• Supported students with helpful study habits and exam strategies.
• Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
• Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
• Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
• Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
• Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.